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| The Gurteen Knowledge Website |
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Workshop
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Building a Knowledge Sharing CultureLearning, Networking, Sharing and Collaboration
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Knowledge workers take responsibility for their work lives . They continually strive to understand the world about them and modify their work practices and behaviors to better meet their personal and organizational objectives. No one tells them what to do. They do not take No for an answer. They are self motivated. One of the key challenges and immense opportunities for improving business performance in any organization is that of getting people to share their knowledge. Why should people give up their knowledge when they see it as a key personal advantage? And when people do come to understand that in the knowledge economy ‘sharing knowledge is power’ rather then ‘hoarding knowledge is power’ – how do they best go about sharing their knowledge and putting it into action.! This two-day workshop explores the barriers to knowledge sharing and how to overcome them. It looks at the central role of the knowledge worker in taking responsibility for their knowledge and the role of conversation and storytelling in sharing knowledge and making it productive. It also introduces participants to a new and powerful conversational tool – “the knowledge café”. Workshop Format This workshop consists of a number of modules or sessions. The objective of each session is to inspire you to take action. Each session has a list of practical suggestions of “things to do “ -- ideas that if you put into action can ‘make a difference’. Each session also comes with a list of resources for further study that can be found on the gurteen.com website. Community Building This workshop is designed to be interactive and participatory. It is not a ‘chalk and talk’ event. It allows you to engage with the theme through conversation, discussion and group working. One of the aim's of the workshop is to foster a ‘community spirit’ in order that you make friends with each other and continue to work together and support each other after the workshop is over. Workshop Agenda Begin with the end in mind - an introduction to the workshop This session starts the workshop by clearly setting out the agenda and the expected outcomes for the two-days. Getting to know one another - introductions This session introduces you to a tool known as 'speed networking' and uses it to help you get to know each other better. Make your connections count – the power of knowledge networking Knowledge networking is about how you connect with other people and information sources to share information and knowledge; to learn from each other and to work collaboratively to get things done. It is also about stimulating, motivating and supporting each other to take action. This session explains what knowledge networking is about; its importance and some ideas and tips how to be a more effective networker. Take responsibility for your knowledge - personal knowledge management Knowledge Management is best viewed from two complementary perspectives. First, from a corporate perspective where you ask "what are the needs of the organization?" and second from a people centric perspective where you examine the needs and attriibutes of the individual. This session takes a look at the concept of "people centered knowledge management” and explains the need for you as an individual to develop your skill-set and to take responsibility for making your knowledge productive. Dare to share - how to knowledge network In KM circles much is talked about “how to make people share”. This discussion often focuses on the supposed need for management to reward and recognize knowledge sharing. Management needs to make it clear that knowledge sharing is part of everyone’s job and that it is an intrinsic part of what they are appraised on in their yearly assessment. But specifically singling out and rewarding knowledge sharing behaviors is counter productive as people then share their knowledge for the reward and not for the intrinsic benefits of sharing. This session looks at why you should share for those intrinsic benefits only. Punished by Rewards - Rewarding & Punishing Knowledge Sharing Much is talked about “how to make people share” and this discussion more often than not focuses on the need to reward knowledge sharing. Management needs to make it clear that knowledge sharing is part of everyone's job and that it is an intrinsic part of what they are appraised on in their yearly assessment. But specifically singling out and rewarding knowledge sharing behaviors can be counter productive as people then share their knowledge for the reward and not for the intrinsic benefits of sharing. This session looks at the damage done in trying to manipulate people to share their knowledge and at better ways of achieving knowledge sharing. Listening and telling the truth – the role of conversation in organizational life You spend much of your working day engaged in conversation. It is primarily through these conversations that knowledge is exchanged and created. And it is through conversation that you receive the stimulus and motivation to act on your knowledge. However, we are not good at talking with each other. First, we do not listen and second, we do not say what we think. If we wish to improve our knowledge and make it productive then we need to improve our understanding. Much will follow from this. There are two ways we can do this. We can learn from the pain as our illusions and false ideas clash with a continually changing reality. Or we can take another route – listen and tell the truth. This session explores the central role of conversation in making knowledge productive in your everyday organizational life. Telling Stories – the art of storytelling as a knowledge sharing tool Storytelling is about the telling of stories in organizations as a communication tool. to help influence people and to share knowledge. Storytelling makes use of a number of techniques to engage, involve and inspire people using everyday language. Storytelling today is fast becoming one of the key ingredients to managing communications, training, education and innovation. This session explores how to influence people and better share your knowledge through storytelling The Knowledge Cafe A knowledge café is a simple means for a group of people to have an open, creative conversation on a topic of mutual interest to gain a deeper collective understanding of the subject and the issues involved. In this session, you will get to learn the benefits of a knowledge cafe; how to run one and to experience one in practice. Learning before, during and after An after-action review (AAR) is a discussion of an event that enables you to learn for yourself what happened, why it happened, what went well, what needs improvement and the lessons learnt. The spirit of an AAR is one of openness and learning - it is not about problem fixing or allocating blame. After-action reviews were originally developed and are extensively used by the US Army. This session introduces you to the concept of an AAR and how to run them. Social tools, social media, web 2.0 and the rise of participatory culture This session looks at knowledge-logs; their applications and business benefits and how you can create and use your own. It also looks at other social tools such as RSS feeds, podcasts, social book marks, social networking platforms and wikis and how they can be used to better collaborate and work together. What next - taking action This session summarizes the workshop and invites you to share your most insightful actionable insights from the day with each other. You then have the opportunity to think about and to plan how you will take action and work more effectively once you are back at the office. The Facilitator: David Gurteen David Gurteen  has over 30 years’ experience working in high technology industries and has worked as an independent consultant for the last decade. He is an avid networker, speaker, facilitator and coach and regularly presents on various aspects of knowledge management and personal learning. He is well known for his knowledge cafés that bring people together to have open conversations about subjects that matter. He is the founder of the Gurteen Knowledge Community - a global learning network of over 13,000 people in 145 countries. The community is for people who are committed to making a difference: people who wish to share and learn from each other and who strive to see the world differently, think differently and act differently.
Testimonials This workshop has been run a number of times and a number of people have testified to its value. Here are three of those testimonials but you will find more here .
I work as an independent managing consultant helping large corporate organizations implement knowledge management programmes. I am currently working on a long term KM programme with the British Nuclear Group. "The Effective Knowledge Worker” provided a fantastic foundation in what it means to be a knowledge networker. Practical ideas were offered throughout the day, many of which I have been able to implement in my workplace. The day itself was a wonderful opportunity to network with fellow Knowledge Workers allowing us to put the theory and ideas from the workshop into practice. This was on the whole down to David who is a wonderful speaker and facilitator who encouraged us all to take part and be part of the day’s events. My name is Chris Pallaris. I am the Chief Editor of the International Relations and Security Network (ISN), an online information service run by the Center for Security Studies at the Swiss Federal Institute of Technology (ETH Zurich).
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01:40 PM GMT |
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