Gurteen Knowledge http://www.gurteen.com Thu, 27 Apr 2017 08:25:15 +0100 This feed lists the pages on the Gurteen Knowledge website that have recently been created or updated. dgurteen@yahoo.co.uk (David Gurteen) dgurteen@yahoo.co.uk (David Gurteen) Gurteen Knowledge http://www.gurteen.com/gurteen/gurteen.nsf/(Images)/GURTEEN-LOGO-170X60/$File/gurteen170x60.gif http://www.gurteen.com en-us Custom Lotus Notes Agent Knowledge-Letter: Gurteen Knowledge Letter: Issue 202 - April 2017 http://www.gurteen.com/gurteen/gurteen.nsf/id/newsletter202?open Link: <a href="http://www.gurteen.com/gurteen/gurteen.nsf/id/newsletter202?open">Gurteen Knowledge</a><br><br><b><font size=+1><a name='top' href=http://www.gurteen.com/gurteen/gurteen.nsf/id/newsletter202 target=_blank>Gurteen Knowledge Letter: Issue 202 - April 2017</a></font></b><br><br> <b><font size="+1">Contents</font></b><br><br> <ol><li> <a href=#L006645>Introduction to the April 2017 Knowledge Letter</a> <li> <a href=#L006640>The Mehrabian Myth - another persistent myth</a> <li> <a href=#L006646>Thinking together: contra-conversations</a> <li> <a href=#L006642>Empowering conversation in the workplace</a> <li> <a href=#L006617>Decisions Are Emotional, Not Logical</a> <li> <a href=#L006631>Gurteen Knowledge Tweets: April 2017</a> <li> <a href=#L006587>Upcoming Knowledge Events</a> <li> <a href=#L003106>Subscribing and Unsubscribing</a> <li> <a href=#L003105>The Gurteen Knowledge Letter</a> </ol><br> <b><font size=+1><a name= "L006645"><a href = "http://www.gurteen.com/gurteen/gurteen.nsf/id/intro202">Introduction to the April 2017 Knowledge Letter</a></a></font></b><br><br> Which is better?<br> <br> "You are only as good as the love you have for other people." or "We are only as good as the love we have for other people."<br> <br> The first sentence does not include the writer and sounds a little preachy to me. I prefer the later when I write, as it conveys a sense that we are in this world together.<br> <br> And so in all my writing, I try to use the word "we" rather than "you" though it is not always possible without distorting the English grammar.<br> <br> From a marketing perspective, the author of this article <a href="http://www.wellpronet.com/blogging/we-vs-you-language-tip/" target="_blank">Marketing Material Tip: Use of “We” vs. “You.”</a> disagrees with me.<br> <br> When writing informally, as say a blogger - which do you think is best? Which is the more authentic? <br> <br> I'd love to know your thoughts. I have posted this question on the <a href="http://www.linkedin.com/groups?gid=1539 " target="_blank">Gurteen Knowledge Community group on LinkedIn</a>.<br> <br> Please join the discussion there.<br><br> <b><font size=+1><a name= "L006640"><a href = "http://www.gurteen.com/gurteen/gurteen.nsf/id/mehrabian-myth">The Mehrabian Myth - another persistent myth</a></a></font></b><br><br> Recently, I pointed out that although the <a href="http://www.gurteen.com/gurteen/gurteen.nsf/id/hawthorne-effect-myth">Hawthorne Effect was real</a> - the research that it was based on was flawed - yet we still call it the Hawthorne Effect. So in some ways it is a bit of a myth. <br><br> Here is another persistent myth - the Mehrabian Myth. <br><br> I would be surprised if you have not heard the statement, often in a training course or at a conference that when we communicate: <br> <ul> <li> 55% of the message is conveyed by our body language <li> 38% is conveyed by the tone of our voice <li> and only 7% is conveyed by our actual words </ul> Well, it's just NOT true. It is a misinterpretation of <a href="http://psycnet.apa.org/?&fa=main.doiLanding&doi=10.1037/h0024532" target="_blank">some research</a> conducted by <a href="https://en.wikipedia.org/wiki/Albert_Mehrabian" target="_blank">Albert Mehrabian</a> in 1967. <br><br> The <a href="http://www.speakingaboutpresenting.com/presentation-myths/mehrabian-nonverbal-communication-research/" target="_blank">research is discussed at length here</a> but this <a href="https://www.youtube.com/embed/7dboA8cag1M" target="_blank">little video from Creativity Works</a> explains it concisely <br><br> <div style="text-align:center;"> <iframe width="704" height="396" src="https://www.youtube.com/embed/7dboA8cag1M" frameborder="0" allowfullscreen></iframe> </div><br><br> <b><font size=+1><a name= "L006646"><a href = "http://www.gurteen.com/gurteen/gurteen.nsf/id/thinking-together-contra-conversations">Thinking together: contra-conversations</a></a></font></b><br><br> We all have our beliefs.<br> <br> Some held firmly; some held not so tightly. Some true, some false. Some we are prepared to change. For others, we are prepared to die.<br> <br> One of my firmly held beliefs is that if we are going to create a better world, then each and every one of us needs to figure out which of our beliefs are true and which are false. We should be forever questioning everything.<br> <br> We need to understand better how the world works and the nature of what it means to be human, especially how we think and make decisions. We do this through conversation - by thinking together.<br> <br> I recognize that many people do not fully hold this belief. They believe that some things are preordained; that they are the way they are; that some things should just not be questioned. Even beliefs such as these are worth talking about, however difficult that might be.<br> <br> Let's look at an example of different beliefs:<br> <br> I believe in climate change. Some people don't. I would like to persuade them that climate change is a reality. And they would like to persuade me that I am wrong.<br> <br> I am open to being proved wrong, and as long as they are open to changing their minds too, I am happy to have a conversation with them. But I don't want a debate. I don't want to argue. Such interactions usually only entrench each other's beliefs.<br> <br> I would like to have a conversation where we can "think together" and leverage our different views on the subject to gain a better understanding.<br> <br> I am always looking for ways in which we can do this. Here is one nascent idea.<br> <br> For the purpose of the discussion, I would like to swap places with the other person. I'd like to "argue" against climate change while they "argue" for it. Wouldn't that be a revolution in how we hold conversations and think together?<br> <br> I wonder, could I adapt the <a href="http://knowledge.cafe/" target="_blank">Knowledge Caf&eacute;</a> process to have such contra-conversations?<br><br> <b><font size=+1><a name= "L006642"><a href = "http://www.gurteen.com/gurteen/gurteen.nsf/id/empowering-conversation-in-the-workplace">Empowering conversation in the workplace</a></a></font></b><br><br> Conversation is not a nice-to-have but a critical competence of a 21st-century organisation. But often we take it for granted and fail to capitalise on the power of conversation to drive performance, transfer learning, build relationships, make better decisions, innovate and more! <br><br> On May 11th, I will be taking part in a <a href="http://www.henley.ac.uk/events/henley-forum-meeting-11-may-2017" target="_blank">1-day workshop on Empowering conversation in the workplace</a>, organized by the <a href="http://www.henley.ac.uk/research/research-centres/the-henley-forum-for-organisational-learning-and-knowledge-strategies" target="_blank">Henley Forum</a> <br><br> Dr Sharon Varney will start the day by warming people up to the theme and I will follow with a Knowledge Caf&eacute; -- using conversation to help you explore how to empower conversation in your own organisation. <br><br> Fiona Hiscocks and Jim Scopes from Sparknow will then consider the issue of "speaking up" – empowering more difficult conversations. <br><br> And finally, Vicky Short and Monica Danese-Perrin from Lloyds Banking Group will share how they put people at the heart of their work in embedding Knowledge Management into a fast paced Financial Services organisation that is in the midst of a large scale digital transformation. <br><br> Although this is a members' event, a few guest places are available. Contact Marina Hart <a href ='mailto:henleyforum@henley.ac.uk'>henleyforum@henley.ac.uk</a> at the Henley Business School if you are interested.<br><br> <b><font size=+1><a name= "L006617"><a href = "http://www.gurteen.com/gurteen/gurteen.nsf/id/decisions-are-emotional-not-logical">Decisions Are Emotional, Not Logical</a></a></font></b><br><br> If a big part of Knowledge Management is about improving decision making then we should take more notice of fascinating research such as this: <br> <ul> <li> <a href="http://bigthink.com/experts-corner/decisions-are-emotional-not-logical-the-neuroscience-behind-decision-making" target="_blank">Decisions Are Emotional - Not Logical: The Neuroscience behind Decision Making</a> <li> <a href="https://www.psychologytoday.com/blog/caveman-politics/201203/are-you-easily-disgusted-you-may-be-conservative" target="_blank">Are You Easily Disgusted? You May Be a Conservative</a> <li> <a href="https://www.good.is/articles/making-republicans-care-about-the-planet" target="_blank">Scientists Discover An Environmental Message That Resonates With Conservatives</a> </ul> <br> This isn't about liberal verses conservative thinking. It is about how we <b>all</b> think and make decisions. None of us are logical in our thinking and there are clearly many deep emotional influences. <br><br> There are no simple answers but here are some ideas how to change false beliefs: <a href="http://www.vox.com/2014/12/22/7433899/debunk-how-to" target="_blank">How to debunk false beliefs without having it backfire</a>. <br><br> And take a look here - <a href="https://en.wikipedia.org/wiki/List_of_cognitive_biases" target="_blank">the list of our cognitive biases is an extensive one</a>. In <a href="https://en.wikipedia.org/wiki/List_of_cognitive_biases#/media/File:The_Cognitive_Bias_Codex_-_180%2B_biases&#44; _designed_by_John_Manoogian_III_(jm3).png" target="_blank">this graphic</a>, they are organized into four categories: biases that arise from too much information, not enough meaning, the need to act quickly, and the limits of memory. <br><br> And download the free <a href="https://skepticalscience.com/Debunking-Handbook-now-freely-available-download.html" target="_blank">The Debunking Handbook</a><br><br> <b><font size=+1><a name= "L006631"><a href = "http://www.gurteen.com/gurteen/gurteen.nsf/id/tweets-april-2017">Gurteen Knowledge Tweets: April 2017</a></a></font></b><br><br> Here are some of my more popular recent tweets. Take a look, if you are not a Tweeter, you will get a good idea of how I use it by browsing the list of micro-posts. <br><br> <ul> <li> Pop The Bubble: Having Conversations that Make Us Think <a href="http://buff.ly/2ovm3ib" target="_blank">http://buff.ly/2ovm3ib</a> #GoodToTalk <br><br> <li> Tacit Knowledge and cognitive bias <a href="http://buff.ly/2oI0jS6" target="_blank">http://buff.ly/2oI0jS6</a> <br><br> <li> Incentives Don&#039;t Help People Change, but Peer Pressure Does <a href="http://buff.ly/2oRfURe" target="_blank">http://buff.ly/2oRfURe</a> <br><br> <li>Want to encourage cooperation? Try exchanging names <a href="http://buff.ly/2o9x1tK" target="_blank">http://buff.ly/2o9x1tK</a> /fascinating research <br><br> <li> A Face-to-Face Request Is 34 Times More Successful than an Email <a href="http://buff.ly/2ospOsd" target="_blank">http://buff.ly/2ospOsd</a> <br><br> <li> The myth of managed culture change - Chris Corigan <a href="http://buff.ly/2osmUUg" target="_blank">http://buff.ly/2osmUUg</a> <br><br> <li> How Diversity Makes Us Smarter <a href="http://buff.ly/2f9Jslt" target="_blank">http://buff.ly/2f9Jslt</a> <br><br> <li> Knowledge Management That Makes a Difference @NancyMDixon <a href="http://buff.ly/2oI2aWS" target="_blank">http://buff.ly/2oI2aWS</a> #KM <br><br> <li> How Alcohol and Caffeine Helped Create Civilization <a href="http://buff.ly/2mquAFN" target="_blank">http://buff.ly/2mquAFN</a> </ul> <br> If you like the Tweets then <a href="http://twitter.com/DavidGurteen" target="_blank">subscribe to my Tweet stream</a>.<br><br> <b><font size=+1><a name= "L006587"><a href = "http://www.gurteen.com/gurteen/gurteen.nsf/id/kl-events-april2017">Upcoming Knowledge Events</a></a></font></b><br><br> Here are some of the <a href="http://www.gurteen.com/gurteen/gurteen.nsf/id/annual-conferences" target="_blank">major KM events</a> taking place around the world in the coming months and ones in which I am actively involved. You will find a <a href="http://www.gurteen.com/gurteen/gurteen.nsf/id/events" target="_blank">full list</a> on my website where you can also subscribe to both regional e-mail alerts and <a href="http://www.gurteen.com/gurteen/gurteen.nsf/id/rss-feeds" target="_blank">RSS feeds</a> which will keep you informed of new and upcoming events. <br><br> <!-- List starts below here --> <a href="http://www.academic-conferences.org/conferences/icie/icie-call-for-papers/" target=_blank>5th International Conference on Innovation and Entrepreneurship 2017</a><br> 26 - 27 Apr 2017, Kuala Lumpur, Malaysia <br><br> <a href="https://www.apqc.org/apqcs-2017-knowledge-management-conference" target=_blank>APQC's 2017 Knowledge Management Conference</a><br> 27 - 28 Apr 2017, Houston, United States <br><br> <a href="http://www.henley.ac.uk/events/henley-forum-meeting-11-may-2017" target=_blank>Empowering conversation in the workplace</a><br> Thu 11 May 2017, Henley on Thames, United Kingdom <br><br> <a href="https://www.ark-group.com/event/km-legal-uk-2017" target=_blank>KM Legal UK 2017</a><br> 24 - 25 May 2017, London, United Kingdom <br><br> <a href="http://www.academic-conferences.org/conferences/icel" target=_blank>12th International Conference on e-Learning</a><br> 01 - 02 Jun 2017, Orlando, United States <br><br> <a href="https://www.ark-group.com/event/knowledge-management-uk-2017#.WKwPWW-LRhF" target=_blank>KM UK 2017</a><br> 14 - 15 Jun 2017, London, United Kingdom <br><br> <a href="http://www.ispim-innovation-conference.com" target=_blank>ISPIM Innovation Conference</a><br> 18 - 21 Jun 2017, Vienna, Austria <br><br> <a href="http://iiakm.org/conference/KM2017/index.php" target=_blank>KM Conference 2017</a><br> 21 - 24 Jun 2017, Novo Mesto, Slovenia <br><br> <a href="http://www.academic-conferences.org/conferences/ecsm/" target=_blank>4th European Conference on Social Media</a><br> 03 - 04 Jul 2017, Vilnius, Lithuania <br><br> <a href="http://www.take-conference.com/" target=_blank>Theory and Applications in the Knowledge Economy</a><br> 12 Jul 2017 - 14 Jul 2016, Zagreb, Croatia <br><br> <a href="http://www.henley.ac.uk/events/advanced-course-in-knowledge-management" target=_blank>Advanced Course in KM</a><br> 12 - 13 Jul 2017, Henley on Thames, United Kingdom <br><br> <a href="http://www.kmaustralia.com" target=_blank>KM Australia 2017</a><br> 01 - 03 Aug 2017, Sydney, Australia <br><br> <a href="http://www.academic-conferences.org/conferences/eckm/" target=_blank>18th European Conference on Knowledge Management</a><br> 07 - 08 Sep 2017, Barcelona, Spain <br><br> <a href="http://www.academic-conferences.org/conferences/ecie/" target=_blank>12th European Conference On Innovation and Entrepreneurship 2017</a><br> 21 - 22 Sep 2017, Paris, France <br><br> <a href="http://www.kmoconference.com" target=_blank>KMO 2017: the Twelfth International Conference on Knowledge Management in Organizations</a><br> 21 Sep 2017 - 24 Dec 2016, Beijing, China<br><br> <b><font size=+1><a name= "L003106"><a href = "http://www.gurteen.com/gurteen/gurteen.nsf/id/L003106/">Subscribing and Unsubscribing</a></a></font></b><br><br> You may <a href="http://www.gurteen.com/gurteen/gurteen.nsf/id/gkc" target="_blank">subscribe</a> to this newsletter on my website. Or if you no longer wish to receive this newsletter or if you wish to modify your e-mail address or make other changes to your membership profile then please go <a href="http://www.gurteen.com/gurteen/gurteen.nsf/id/update" target="_blank">to this page on my website</a>.<br><br> <b><font size=+1><a name= "L003105"><a href = "http://www.gurteen.com/gurteen/gurteen.nsf/id/L003105/">The Gurteen Knowledge Letter</a></a></font></b><br><br> The Gurteen Knowledge-Letter is a free monthly e-mail based KM newsletter for knowledge workers. Its purpose is to help you better manage your knowledge and to stimulate thought and interest in such subjects as Knowledge Management, Learning, Creativity and the effective use of Internet technology. <a href="http://www.gurteen.com/gurteen/gurteen.nsf/id/knowledge-letter">Archive copies</a> are held on-line where you can <a href="http://www.gurteen.com/gurteen/gurteen.nsf/id/knowledge-letter">register</a> to receive the newsletter. <br><br> It is sponsored by the <a href="http://www.henley.ac.uk/research/research-centres/the-henley-forum-for-organisational-learning-and-knowledge-strategies" target="_blank">Henley Forum</a> of the Henley Business School, Oxfordshire, England. <br><br> You may copy, reprint or forward all or part of this newsletter to friends, colleagues or customers, so long as any use is not for resale or profit and I am attributed. And if you have any queries please <a href="http://www.gurteen.com/gurteen/gurteen.nsf/id/contact" target="_blank">contact me</a>. <br><br> David GURTEEN <img src="http://bit.ly/o6Q87K"><br> Gurteen Knowledge <br> Fleet, United Kingdom<br><br> 26FF29552D4B0A888025810D004D0409 Thu, 27 Apr 2017 08:24:39 +0100 David Gurteen Event: KMO 2017: the Twelfth International Conference on Knowledge Management in Organizations, 21 - 24 Aug 2017, Beijing, China http://www.gurteen.com/gurteen/gurteen.nsf/id/kmo-2017?open Link: <a href="http://www.gurteen.com/gurteen/gurteen.nsf/id/kmo-2017?open">Gurteen Knowledge</a><br>Date: 21 - 24 Aug 2017<br>Organizer: Jia Tong University<br>Location: Beijing, China<br><br>The conference is preceded by one day of free tutorials for participants who wish to learn state of the art of research relating to the topics of KMO and LTEC. The tutorials will be held on the 21st, August, 2017. The conference itself commences on the 22nd, August, 2017. Knowledge Management (KM) is facing a challenging time with the advance of big data and Internet of Things (IOT) as well as cognitive learning. It is important for knowledge management to take up the challenges to help companies reach their goals and weather the tough roads ahead. Given the rise of big data, Internet of Things (IOT), disruptive technology and current market demands, knowledge management research must be aware of the new challenges. Traditional KM approaches have failed to meet the challenges posed by Big Data, mobility, social media, and customer demands. There is a strong relationship between innovation, technology and knowledge management. ICTs have great influence on KM, and therefore any innovation in ICTs is directly linked to creativity in knowledge management. Collaboration is essential in an economy based on highly specialised knowledge. There is a need to focus on fostering collaboration between individuals, teams, divisions, and organisations. It is important that we develop the skills and culture that enable high-value collaboration. Implementing a whole new set of business processes is also required to unlock the full potential of collaboration for knowledge management. DC8AF96DB620E1128025809800633B5D Wed, 26 Apr 2017 17:57:23 +0100 David Gurteen Blog Post: Thinking together: contra-conversations http://www.gurteen.com/gurteen/gurteen.nsf/id/thinking-together-contra-conversations?open By David Gurteen<br><br>We all have our beliefs.<br> <br> Some held firmly; some held not so tightly. Some true, some false. Some we are prepared to change. For others, we are prepared to die.<br> <br> One of my firmly held beliefs is that if we are going to create a better world, then each and every one of us needs to figure out which of our beliefs are true and which are false. We should be forever questioning everything.<br> <br> We need to understand better how the world works and the nature of what it means to be human, especially how we think and make decisions. We do this through conversation - by thinking together.<br> <br> I recognize that many people do not fully hold this belief. They believe that some things are preordained; that they are the way they are; that some things should just not be questioned. Even beliefs such as these are worth talking about, however difficult that might be.<br> <br> Let's look at an example of different beliefs:<br> <br> I believe in climate change. Some people don't. I would like to persuade them that climate change is a reality. And they would like to persuade me that I am wrong.<br> <br> I am open to being proved wrong, and as long as they are open to changing their minds too, I am happy to have a conversation with them. But I don't want a debate. I don't want to argue. Such interactions usually only entrench each other's beliefs.<br> <br> I would like to have a conversation where we can "think together" and leverage our different views on the subject to gain a better understanding.<br> <br> I am always looking for ways in which we can do this. Here is one nascent idea.<br> <br> For the purpose of the discussion, I would like to swap places with the other person. I'd like to "argue" against climate change while they "argue" for it. Wouldn't that be a revolution in how we hold conversations and think together?<br> <br> I wonder, could I adapt the <a href="http://knowledge.cafe/" target="_blank">Knowledge Caf&eacute;</a> process to have such contra-conversations? F44A792950C498668025810E0039A812 Wed, 26 Apr 2017 11:29:45 +0100 David Gurteen Blog Post: Decisions Are Emotional, Not Logical http://www.gurteen.com/gurteen/gurteen.nsf/id/decisions-are-emotional-not-logical?open By David Gurteen<br><br>If a big part of Knowledge Management is about improving decision making then we should take more notice of fascinating research such as this: <br> <ul> <li> <a href="http://bigthink.com/experts-corner/decisions-are-emotional-not-logical-the-neuroscience-behind-decision-making" target="_blank">Decisions Are Emotional - Not Logical: The Neuroscience behind Decision Making</a> <li> <a href="https://www.psychologytoday.com/blog/caveman-politics/201203/are-you-easily-disgusted-you-may-be-conservative" target="_blank">Are You Easily Disgusted? You May Be a Conservative</a> <li> <a href="https://www.good.is/articles/making-republicans-care-about-the-planet" target="_blank">Scientists Discover An Environmental Message That Resonates With Conservatives</a> </ul> <br> This isn't about liberal verses conservative thinking. It is about how we <b>all</b> think and make decisions. None of us are logical in our thinking and there are clearly many deep emotional influences. <br><br> There are no simple answers but here are some ideas how to change false beliefs: <a href="http://www.vox.com/2014/12/22/7433899/debunk-how-to" target="_blank">How to debunk false beliefs without having it backfire</a>. <br><br> And take a look here - <a href="https://en.wikipedia.org/wiki/List_of_cognitive_biases" target="_blank">the list of our cognitive biases is an extensive one</a>. In <a href="https://en.wikipedia.org/wiki/List_of_cognitive_biases#/media/File:The_Cognitive_Bias_Codex_-_180%2B_biases&#44; _designed_by_John_Manoogian_III_(jm3).png" target="_blank">this graphic</a>, they are organized into four categories: biases that arise from too much information, not enough meaning, the need to act quickly, and the limits of memory. <br><br> And download the free <a href="https://skepticalscience.com/Debunking-Handbook-now-freely-available-download.html" target="_blank">The Debunking Handbook</a> 248C43F4234EB43A802580CF003BF8DE Wed, 26 Apr 2017 11:17:16 +0100 David Gurteen Blog Post: Empowering conversation in the workplace http://www.gurteen.com/gurteen/gurteen.nsf/id/empowering-conversation-in-the-workplace?open By David Gurteen<br><br>Conversation is not a nice-to-have but a critical competence of a 21st-century organisation. But often we take it for granted and fail to capitalise on the power of conversation to drive performance, transfer learning, build relationships, make better decisions, innovate and more! <br><br> On May 11th, I will be taking part in a <a href="http://www.henley.ac.uk/events/henley-forum-meeting-11-may-2017" target="_blank">1-day workshop on Empowering conversation in the workplace</a>, organized by the <a href="http://www.henley.ac.uk/research/research-centres/the-henley-forum-for-organisational-learning-and-knowledge-strategies" target="_blank">Henley Forum</a> <br><br> Dr Sharon Varney will start the day by warming people up to the theme and I will follow with a Knowledge Caf&eacute; -- using conversation to help you explore how to empower conversation in your own organisation. <br><br> Fiona Hiscocks and Jim Scopes from Sparknow will then consider the issue of "speaking up" – empowering more difficult conversations. <br><br> And finally, Vicky Short and Monica Danese-Perrin from Lloyds Banking Group will share how they put people at the heart of their work in embedding Knowledge Management into a fast paced Financial Services organisation that is in the midst of a large scale digital transformation. <br><br> Although this is a members' event, a few guest places are available. Contact Marina Hart <a href ='mailto:henleyforum@henley.ac.uk'>henleyforum@henley.ac.uk</a> at the Henley Business School if you are interested. 29CBC25B3196FE238025810D00568537 Tue, 25 Apr 2017 16:58:58 +0100 David Gurteen Blog Post: Upcoming Knowledge Events http://www.gurteen.com/gurteen/gurteen.nsf/id/kl-events-april2017?open By David Gurteen<br><br>Here are some of the <a href="http://www.gurteen.com/gurteen/gurteen.nsf/id/annual-conferences" target="_blank">major KM events</a> taking place around the world in the coming months and ones in which I am actively involved. You will find a <a href="http://www.gurteen.com/gurteen/gurteen.nsf/id/events" target="_blank">full list</a> on my website where you can also subscribe to both regional e-mail alerts and <a href="http://www.gurteen.com/gurteen/gurteen.nsf/id/rss-feeds" target="_blank">RSS feeds</a> which will keep you informed of new and upcoming events. <br><br> <!-- List starts below here --> <a href="http://www.academic-conferences.org/conferences/icie/icie-call-for-papers/" target=_blank>5th International Conference on Innovation and Entrepreneurship 2017</a><br> 26 - 27 Apr 2017, Kuala Lumpur, Malaysia <br><br> <a href="https://www.apqc.org/apqcs-2017-knowledge-management-conference" target=_blank>APQC's 2017 Knowledge Management Conference</a><br> 27 - 28 Apr 2017, Houston, United States <br><br> <a href="http://www.henley.ac.uk/events/henley-forum-meeting-11-may-2017" target=_blank>Empowering conversation in the workplace</a><br> Thu 11 May 2017, Henley on Thames, United Kingdom <br><br> <a href="https://www.ark-group.com/event/km-legal-uk-2017" target=_blank>KM Legal UK 2017</a><br> 24 - 25 May 2017, London, United Kingdom <br><br> <a href="http://www.academic-conferences.org/conferences/icel" target=_blank>12th International Conference on e-Learning</a><br> 01 - 02 Jun 2017, Orlando, United States <br><br> <a href="https://www.ark-group.com/event/knowledge-management-uk-2017#.WKwPWW-LRhF" target=_blank>KM UK 2017</a><br> 14 - 15 Jun 2017, London, United Kingdom <br><br> <a href="http://www.ispim-innovation-conference.com" target=_blank>ISPIM Innovation Conference</a><br> 18 - 21 Jun 2017, Vienna, Austria <br><br> <a href="http://iiakm.org/conference/KM2017/index.php" target=_blank>KM Conference 2017</a><br> 21 - 24 Jun 2017, Novo Mesto, Slovenia <br><br> <a href="http://www.academic-conferences.org/conferences/ecsm/" target=_blank>4th European Conference on Social Media</a><br> 03 - 04 Jul 2017, Vilnius, Lithuania <br><br> <a href="http://www.take-conference.com/" target=_blank>Theory and Applications in the Knowledge Economy</a><br> 12 Jul 2017 - 14 Jul 2016, Zagreb, Croatia <br><br> <a href="http://www.henley.ac.uk/events/advanced-course-in-knowledge-management" target=_blank>Advanced Course in KM</a><br> 12 - 13 Jul 2017, Henley on Thames, United Kingdom <br><br> <a href="http://www.kmaustralia.com" target=_blank>KM Australia 2017</a><br> 01 - 03 Aug 2017, Sydney, Australia <br><br> <a href="http://www.academic-conferences.org/conferences/eckm/" target=_blank>18th European Conference on Knowledge Management</a><br> 07 - 08 Sep 2017, Barcelona, Spain <br><br> <a href="http://www.academic-conferences.org/conferences/ecie/" target=_blank>12th European Conference On Innovation and Entrepreneurship 2017</a><br> 21 - 22 Sep 2017, Paris, France <br><br> <a href="http://www.kmoconference.com" target=_blank>KMO 2017: the Twelfth International Conference on Knowledge Management in Organizations</a><br> 21 Sep 2017 - 24 Dec 2016, Beijing, China 9A6311282D0D770A802572F2005EC153 Tue, 25 Apr 2017 16:31:51 +0100 David Gurteen Event: Empowering conversation in the workplace, Thu 11 May 2017, Henley on Thames, United Kingdom http://www.gurteen.com/gurteen/gurteen.nsf/id/empowering-conversation?open Link: <a href="http://www.gurteen.com/gurteen/gurteen.nsf/id/empowering-conversation?open">Gurteen Knowledge</a><br>Date: Thu 11 May 2017<br>Organizer: Henley Forum<br>Location: Henley on Thames, United Kingdom<br><br>Conversation is not a nice-to-have but a critical competence of a 21st-century organisation. But often we take it for granted and fail to capitalise on the power of conversation to drive performance, transfer learning, build relationships, make better decisions, innovate and more! <br><br> Our first event in our 2017/18 programme explores this important theme to help you develop new actionable insights. Join us to explore how you can empower conversation in your organisation. <a href="http://www.henley.ac.uk/files/pdf/research/research-centres/henley-forum/Henley_Forum_DRAFT_agenda_-_11_May_2017.pdf" target="_blank">View full Agenda</a>. <br><br> We will share ideas, experiences and tools through a range of speaker and workshop sessions. Helping you to enhance performance and unlock potential in your own organisations. In brief: <br><br> Dr Sharon Varney will warm up your thinking on today&#039;s theme. David Gurteen of Gurteen Knowledge will convene a Knowledge Caf&eacute; – using conversation to help you explore how to empower conversation in your own organisation. Fiona Hiscocks and Jim Scopes from Sparknow will consider the issue of speaking up – empowering more difficult conversations. And Vicky Short and Monica Danese-Perrin from Lloyds Banking Group will lead us through our Members&#039; Showcase. They will share how they put people at the heart of their work in embedding Knowledge Management into a fast paced Financial Services organisation that is in the midst of a large scale digital transformation. Plus Dr Christine Van Winkelen will be on hand to offer some signposts to help you navigate Henley Forum content related to today&#039;s theme. D7F4B1D5BAC1840B8025810D0053DAF4 Tue, 25 Apr 2017 16:20:17 +0100 David Gurteen Blog Post: The Mehrabian Myth - another persistent myth http://www.gurteen.com/gurteen/gurteen.nsf/id/mehrabian-myth?open By David Gurteen<br><br>Recently, I pointed out that although the <a href="http://www.gurteen.com/gurteen/gurteen.nsf/id/hawthorne-effect-myth">Hawthorne Effect was real</a> - the research that it was based on was flawed - yet we still call it the Hawthorne Effect. So in some ways it is a bit of a myth. <br><br> Here is another persistent myth - the Mehrabian Myth. <br><br> I would be surprised if you have not heard the statement, often in a training course or at a conference that when we communicate: <br> <ul> <li> 55% of the message is conveyed by our body language <li> 38% is conveyed by the tone of our voice <li> and only 7% is conveyed by our actual words </ul> Well, it's just NOT true. It is a misinterpretation of <a href="http://psycnet.apa.org/?&fa=main.doiLanding&doi=10.1037/h0024532" target="_blank">some research</a> conducted by <a href="https://en.wikipedia.org/wiki/Albert_Mehrabian" target="_blank">Albert Mehrabian</a> in 1967. <br><br> The <a href="http://www.speakingaboutpresenting.com/presentation-myths/mehrabian-nonverbal-communication-research/" target="_blank">research is discussed at length here</a> but this <a href="https://www.youtube.com/embed/7dboA8cag1M" target="_blank">little video from Creativity Works</a> explains it concisely <br><br> <div style="text-align:center;"> <iframe width="704" height="396" src="https://www.youtube.com/embed/7dboA8cag1M" frameborder="0" allowfullscreen></iframe> </div> 956900346EFAEA0C8025810D004F641E Tue, 25 Apr 2017 15:59:31 +0100 David Gurteen Blog Post: Gurteen Knowledge Tweets: April 2017 http://www.gurteen.com/gurteen/gurteen.nsf/id/tweets-april-2017?open By David Gurteen<br><br>Here are some of my more popular recent tweets. Take a look, if you are not a Tweeter, you will get a good idea of how I use it by browsing the list of micro-posts. <br><br> <ul> <li> Pop The Bubble: Having Conversations that Make Us Think <a href="http://buff.ly/2ovm3ib" target="_blank">http://buff.ly/2ovm3ib</a> #GoodToTalk <br><br> <li> Tacit Knowledge and cognitive bias <a href="http://buff.ly/2oI0jS6" target="_blank">http://buff.ly/2oI0jS6</a> <br><br> <li> Incentives Don&#039;t Help People Change, but Peer Pressure Does <a href="http://buff.ly/2oRfURe" target="_blank">http://buff.ly/2oRfURe</a> <br><br> <li>Want to encourage cooperation? Try exchanging names <a href="http://buff.ly/2o9x1tK" target="_blank">http://buff.ly/2o9x1tK</a> /fascinating research <br><br> <li> A Face-to-Face Request Is 34 Times More Successful than an Email <a href="http://buff.ly/2ospOsd" target="_blank">http://buff.ly/2ospOsd</a> <br><br> <li> The myth of managed culture change - Chris Corigan <a href="http://buff.ly/2osmUUg" target="_blank">http://buff.ly/2osmUUg</a> <br><br> <li> How Diversity Makes Us Smarter <a href="http://buff.ly/2f9Jslt" target="_blank">http://buff.ly/2f9Jslt</a> <br><br> <li> Knowledge Management That Makes a Difference @NancyMDixon <a href="http://buff.ly/2oI2aWS" target="_blank">http://buff.ly/2oI2aWS</a> #KM <br><br> <li> How Alcohol and Caffeine Helped Create Civilization <a href="http://buff.ly/2mquAFN" target="_blank">http://buff.ly/2mquAFN</a> </ul> <br> If you like the Tweets then <a href="http://twitter.com/DavidGurteen" target="_blank">subscribe to my Tweet stream</a>. 64733CE09689DF828025810D004D2C62 Tue, 25 Apr 2017 15:24:19 +0100 David Gurteen Event: KM Legal UK 2017, 24 - 25 May 2017, London, United Kingdom http://www.gurteen.com/gurteen/gurteen.nsf/id/km-legal-uk-2017?open Link: <a href="http://www.gurteen.com/gurteen/gurteen.nsf/id/km-legal-uk-2017?open">Gurteen Knowledge</a><br>Date: 24 - 25 May 2017<br>Organizer: ARK Group<br>Location: London, United Kingdom<br><br><p> "<em>In a world where technology is moving at such a pace, legal services need to adapt to take advantage of this change. Knowledge management can be at the heart of this revolution, steering the technology, the people and the process.</em>"</p> <p><strong>Mark Collins</strong>, Partner, Director of Knowledge Management, <em><strong>Penningtons Manches LLP</strong></em></p> <p><br /> With a perfect mix of presentations, case-studies, workshops and networking sessions, you'll come away from this two-day event armed with new insights to help your firm deliver a better, more streamlined service using knowledge, people and processes<br /> &nbsp;</p> <p><strong>Hot topics that will be discussed:</strong></p> <ul> <li><strong>Enhancing your client service</strong> with KM</li> <li>Helping fee earners create <strong>prosperous, successful client and contact relationships</strong></li> <li><strong>How technology can maximise the value</strong> and application of your knowledge&nbsp;</li> <li>How collaboration will enable new ways of <strong>developing your firm&#039;s culture and meeting clients&#039; needs</strong></li> <li>Getting partners to <strong>endorse legal project management</strong> (LPM)</li> <li><strong>Making technology relevan</strong>t in solving your clients&#039; problems and demands&nbsp;</li> <li>How <strong>AI will support the business of law </strong>and how your clients are responding to change</li> <li><strong>Client demands on technology</strong> and changing the way knowledge is used to support clients</li> </ul> <p>&nbsp;</p> <p><br /> <strong>Hear the latest legal KM intelligence being implemented at law firms including:</strong></p> <ul> <li>A&amp;L Goodbody</li> <li>Bird &amp; Bird</li> <li>Charles Taylor</li> <li>CMS Cameron McKenna</li> <li>Dentons</li> <li>DLA Piper</li> <li>FCA</li> <li>Herbert Smith Freehills</li> <li>HM Revenue &amp; Customs</li> <li>Linklaters</li> <li>Mills &amp; Reeve</li> <li>Pinsent Mason</li> </ul> <p>&nbsp;</p> <p><strong>Book your place early and take advantage of our saver rates:</strong></p> <p><strong>Save 20%</strong> on your conference place when you book before 5 April. <strong>Pay &#163;996</strong></p> <p><strong>Save 10%</strong> when you register before 3&nbsp;May. <strong>Pay &#163;1,120.</strong></p> <p>You'll pay <strong>&#163;1,245</strong> for your place at this two-day conference <strong>after 3&nbsp;May</strong>. Be quick! Take advantage of our saver rates to save up to 20%!</p> E9B8250E218B645E8025810C004F3BC7 Mon, 24 Apr 2017 15:25:26 +0100 David Gurteen Event: 7th HR Minds Employee Engagement Forum, 01 - 02 Jun 2017, Amsterdam, Netherlands http://www.gurteen.com/gurteen/gurteen.nsf/id/T01573416/?open Link: <a href="http://www.gurteen.com/gurteen/gurteen.nsf/id/T01573416/?open">Gurteen Knowledge</a><br>Date: 01 - 02 Jun 2017<br>Organizer: GLC - Global Leading Conferences<br>Location: Amsterdam, Netherlands<br><br>In the ever-increasing pace of the 21st century, it is essential for all HR professionals to, apart from their traditional role, become familiar with various areas of the business. As the world is shrinking, talent needs to be identified both globally and locally by utilizing information technology and alternative approaches. While capturing talent becomes a more transparent and brand-based process, retaining talent becomes an ever more challenging task. Global trends are likely to influence organisations, the next generation coming into the workplace, and what they are going to expect. How to develop a strategy of Right Job for the Right Person at the Right Career Developmental Stage? What motivates people and keeps them engaged? What are the most successful and handy TECH innovations worldwide? How to promote the company brand within the employed colleagues hence creating a higher rate for retention? How can HR add value when anchoring a new business culture? At this event we will be discussing answers to these and related pressing questions that various HR departments face across Europe. 23B8C11D3856E24B802581070049156F Mon, 24 Apr 2017 09:56:13 +0100 David Gurteen Event: Argent Knowledge Café, Wed 03 May 2017, London, United Kingdom http://www.gurteen.com/gurteen/gurteen.nsf/id/lkc-argent?open Link: <a href="http://www.gurteen.com/gurteen/gurteen.nsf/id/lkc-argent?open">Gurteen Knowledge</a><br>Date: Wed 03 May 2017<br>Organizer: Gurteen Knowledge<br>Location: London, United Kingdom<br><br><div style="text-align:center;"> <button name ='register' style="width:190; height:80; font-size: 10pt; font-weight: bold;" type='button' onclick= 'javascript:Booking("Argent+Knowledge+Cafe+03+May+2017","_blank",600,400,"resizable=yes,scrollbars=yes,toolbar=yes,menubar=yes,status=yes,location=yes,directories=yes"); ' style='font-family: Arial;font-size: 10px;' >Register for a place on this event or cancel an existing booking</button> </div> <br> <b>Date </b>Wednesday 3rd May 2017, 6:00pm - 9:00pm. This is a <b>free</b> event. Please arrive at 6:00pm or shortly after, which will give you time to settle in and meet other people. There will be some light refreshments available. The cafe itself will start prompt at 6:30pm. <br><br> <b>Speaker</b> James Wates CBE, FCIOB, FRICS, FICE, FCGI, FRSA <br><br> James has worked in the construction industry all his life. He read Estate Management at college after which he joined Wates Construction as a management trainee in 1983, progressing through line management to running sites, before taking on a General Manager role in 1989. He joined the Wates Construction Board as Marketing Director in 1994. He was appointed to the Wates Group Board in 1997 and became Chairman in 2013. <br><br> Outside the Group James is involved with several industry bodies. He is Chairman of the Construction Industry Training Board (CITB), Chairman of the BRE Trust (the largest single funder of education and research for the built environment), Co-Chairman of Build UK (which represents construction clients, main contractors and the leading trade associations representing over 11,500 specialist contractors), Past President of the Chartered Institute of Building (CIOB), a Member of the business organisation CBI, a Member of the government&#039;s Apprenticeship Delivery Board (ADB), a Trustee of The University College of Estate Management, and a Non-Executive Board Director of Argent Services LLP. <br><br> James is also Chairman of the think tank Tomorrow&#039;s Company, Chairman of the Prince's Trust Built Environment Leadership Group, Vice Chairman of the Queen Elizabeth&#039;s Foundation for Disabled People, a Governor of the Emanuel School, a Governor of the University of Westminster and a Patron of the Wates Family Enterprise Trust. In January 2012 James was awarded the CBE for services to Construction and the Charitable sector. <br><br> <b>Overview of Topic</b> <br><br> Despite the tradition of the ‘Master Builder&#039; – craftsmen such as Sir Christopher Wren who were architect, engineer, and builder – the construction industry has become increasingly fragmented over the past hundred years, to the extent that now, true collaboration among the numerous specialists needed in any substantive construction project is weak. Yet the built environment sector has recognised this failing, and many in the industry are striving to redress this imbalance, supported by such catalysts as digital modelling and a new quality standard (BS11000) that explicitly supports collaboration across the supply chain. We are also recognising the value of looking at other sectors and specialties, especially in manufacturing, where designers and producers work closely together. <br><br> A deep and early collaboration can have particular benefits in regeneration projects, insofar as it helps align the interests of all who have a stake – investors, housing associations, local employers, designers, contractors, the supply chain, and of course the people who live and work there. Examples such as the Kings Cross redevelopment bear witness to this potential for success. But there remain plenty of examples of where collaboration has not happened, resulting in cost overruns, legal disputes, and buildings that are mismatched to the public&#039;s needs. <br><br> <b>The Question</b> <br><br> What advice would you give to ensure that major developments – especially regeneration in the cities – are collaborative enough to reflect the needs of all stakeholders? <br><br> <b>Sponsor </b>Argent LLP<br><br> <b>Venue</b> <br> Argent <br> 4 Stable Street <br> King&#039;s Cross <br> London N1C 4AB <br><br> <b> Map </b> <br> <div style="text-align:center;"> <iframe src="https://www.google.com/maps/embed?pb=!1m18!1m12!1m3!1d7020.158768117838!2d-0.13116723981695075!3d51.531542685305304!2m3!1f0!2f0!3f0!3m2!1i1024!2i768!4f13.1!3m3!1m2!1s0x487604d66465598b%3A0x96da49f80864d281!2sArgent+LLP!5e0!3m2!1sen!2suk!4v1491896761702" width="600" height="450" frameborder="0" style="border:0" allowfullscreen></iframe> </div> <br><br> <div style="text-align:center;"> <button name ='register' style="width:190; height:80; font-size: 10pt; font-weight: bold;" type='button' onclick= 'javascript:Booking("Argent+Knowledge+Cafe+03+May+2017","_blank",600,400,"resizable=yes,scrollbars=yes,toolbar=yes,menubar=yes,status=yes,location=yes,directories=yes"); ' style='font-family: Arial;font-size: 10px;' >Register for a place on this event or cancel an existing booking</button> </div> 1829EAB9283FA238802580FF0029EE88 Tue, 11 Apr 2017 15:58:05 +0100 David Gurteen