Gurteen Knowledge Tue, 17 Apr 2018 09:09:54 +0100 This feed lists the pages on the Gurteen Knowledge website that have recently been created or updated. (David Gurteen) (David Gurteen) Gurteen Knowledge$File/gurteen170x60.gif en-us Custom Lotus Notes Agent Event: Improving Cognitive Diversity in problem solving, Wed 18 Apr 2018, Sydney, Australia Link: <a href="">Gurteen Knowledge</a><br>Date: Wed 18 Apr 2018<br>Organizer: NSW KM Forum<br>Location: Sydney, Australia<br><br>Discussing creative problem solving - using crowd sourcing and human engagement principles to drive a positive change and unlock the people potential in organisations. Cindy Lenferna de la Motte is the Managing Director and Founder of Ikabo. She has breadth of business, digital and innovation experience across industries such as FMCG, Government and Higher Education. Cindy&#039;s purpose is to humanise and innovate workplaces and enable people to engage and drive positive change - in order to compete and drive long term prosperity in Australia. DA54EE2824AA81E38025826F00544098 Sat, 14 Apr 2018 16:20:15 +0100 David Gurteen Event: Trust and integrity in information, Thu 24 May 2018, London, United Kingdom Link: <a href="">Gurteen Knowledge</a><br>Date: Thu 24 May 2018<br>Organizer: NetIKX<br>Location: London, United Kingdom<br><br>In this NetIKX seminar, Hanna Chalmers of Ipsos MORI will be launching a groundbreaking global study that looks at the patterns of how our trust is changing. We will also have a speaker from the field of responsible journalism, to explain how journalists check facts. This will give us all an opportunity to discuss and consider our own roles in preserving the integrity of our knowledge. BD14D2AA88EE2E48802582650058257E Fri, 13 Apr 2018 08:52:26 +0100 David Gurteen Job: Knowledge Management Specialist (Platform and Tools), LKE Unit, Data Research & Policy, UNICEF Link: <a href="">Gurteen Knowledge</a><br><br> 3EE25B235F76F6348025826B003AFF48 Tue, 10 Apr 2018 11:44:24 +0100 David Gurteen Event: Knowledge Management South Africa: 2018 Convention:, 22 - 24 Aug 2018, Gauteng, South Africa Link: <a href="">Gurteen Knowledge</a><br>Date: 22 - 24 Aug 2018<br>Organizer: Knowledge Management South Africa<br>Location: Gauteng, South Africa<br><br>We are excited to announce that the 2018 Convention of our society will be held on 22 – 24 August 2018 at the Country Club Johannesburg, Woodmead. Knowledge Management South Africa is a society for knowledge management professionals who are passionate about moving their discipline forward in their organisations while investing in themselves.<br> <br> The Board of KMSA invites speaker proposals, workshops, papers and topics for the convention. We call on professionals from all industries and sectors who can share innovative ,exciting and proven practices around knowledge management and organizational learning. <br> <br> To propose a paper or a speaker, or to register for the convention,please see - note that online submissions are due on Thursday, 10 May 2018.<br> Alternatively you can contact the KMSA Secretariat on 011 061 5000. E73C8AFB8E85584980258267002AB568 Fri, 06 Apr 2018 09:11:50 +0100 David Gurteen Knowledge-Letter: Gurteen Knowledge Letter: Issue 213 - March 2018 Link: <a href="">Gurteen Knowledge</a><br><br><b><font size=+1><a name='top' href= target=_blank>Gurteen Knowledge Letter: Issue 213 - March 2018</a></font></b><br><br> <b><font size="+1">Contents</font></b><br><br> <ol><li> <a href=#L006765>Introduction to the March 2018 Knowledge Letter</a> <li> <a href=#L006772>Social Now 2018:Getting Results From Enterprise Social Tools</a> <li> <a href=#L006767>Knowledge Management Matters: By Practitioners for Practitioners</a> <li> <a href=#L006772>The Enlightenment Coffeehouses</a> <li> <a href=#L006772>Zoom Café: How can experts share and innovate across different disciplines?</a> <li> <a href=#L006765>Resolve issues face-to-face whenever you can - not by email</a> <li> <a href=#L006736>Please help support my work</a> <li> <a href=#L006648>Upcoming Knowledge Events</a> <li> <a href=#L006767>Gurteen Knowledge Tweets: March 2018</a> <li> <a href=#L003106>Subscribing and Unsubscribing</a> <li> <a href=#L003105>The Gurteen Knowledge Letter</a> </ol><br> <b><font size=+1><a name= "L006765"><a href = "">Introduction to the March 2018 Knowledge Letter</a></a></font></b><br><br> As I hope most of you are aware my interest is in the role of conversation in our lives. Conversation at all levels: personal, family, social, community, organizational and societal. <br><br> A major part of my work is in encouraging people to "talk more" (and more importantly to "listen more"). The Knowledge Caf&eacute; is at the heart of this. If you would like to learn more about the Caf&eacute; then take a look at my Knowledge Caf&eacute; website - <a href="" target="_blank"></a>. <br><br> If you are interested in running a Caf&eacute; of your own take a look at the <a href="" target="_blank">Getting Started</a> page in my <a href="" target="_blank">blook</a> on <a href="" target="_blank">Conversational Leadership</a>. <br><br> The Caf&eacute; is not just about learning from each other - it can be put to a <a href="" target="_blank">wide range of purposes</a>. <br><br> If you need any help - just get in touch.<br><br> <b><font size=+1><a name= "L006772"><a href = "">Social Now 2018:Getting Results From Enterprise Social Tools</a></a></font></b><br><br> On 16 & 17 May 2018 I will be in Lisbon, Portugal for Ana Neves' <a href="" target="_blank">Social Now 2018:Getting Results From Enterprise Social Tools Conference</a> where I will be giving a talk and facilitating a masterclass. <br><br> <b>On the Thursday</b>, my talk is titled "Improving Online Conversation and Knowledge Sharing". <br><br> Deep and meaningful online conversations don&#039;t come naturally. This is especially true across cultural divides. Based on my experience of facilitating face-to-face conversations around the world, I plan to look at some of the human barriers to conversation and knowledge sharing such as deference to authority, fear of loss of face, and humility. I will then go on to look at some of the technology barriers and to explore some ideas to improve the results of online exchanges: both through good tactical decisions and small improvements in the design of digital tools. <br><br> <b>On the Friday</b>, I will be running a masterclass on how to design, convene and facilitate Knowledge Caf&eacute;s. <br><br> In our increasingly complex, fast paced, rapidly changing, ambiguous world, no single leader or individual can know everything or be smart enough alone to address the challenges that face us. One of best ways to make sense of an issue or challenge and ultimately make better decisions is to bring a diversity of people together for a conversation in a Knowledge Caf&eacute;. <br><br> But of course I am not the only speaker or masterclass leader. Take a look at the <a href="" target="_blank">agenda</a> where you will find great speaker/facilitators like Paul Corney, Eric Hunter and James Dellow to name only three. <br><br> Strangely, I have never visited Lisbon before but everyone tells me but what a beautiful city it is so given the conference is Thurs/Fri I plan to stay the weekend to make the most of the trip. Why don't you do the same? :-)<br><br> <b><font size=+1><a name= "L006767"><a href = "">Knowledge Management Matters: By Practitioners for Practitioners</a></a></font></b><br><br> Some of the top thought leaders in KM have been brought together by John and JoAnn Girard to create a very practical book on KM. See the description below. You can purchase a hardcopy from Amazon or download a free e-version. <br><br> <b>Knowledge Management Matters: By Practitioners for Practitioners</b> <br> <p><em>Knowledge Management Matters: Words of Wisdom from Leading Practitioners</em> is a collection of works penned by an amazing and diverse group of thought leaders. Each of these trailblazers has generously shared their knowledge with a view to helping you and your organization succeed in the knowledge environment. The tips, tactics, and techniques they suggest are time-tested and proven concepts that will help you achieve your organizational objectives. Their collective works are based on decades of experiences with real-world organizations. This is not a book of untested theories that might work, but rather a compilation of genuine<em> words of wisdom</em> from experienced KM practitioners who know knowledge management.</p> <p><em>Knowledge Management Matters </em>starts with a brief overview of the evolution of knowledge management. Building on this historical foundation, we launch a wide-ranging exploration of the domain. Throughout the book are excellent examples of what works, what doesn&#039;t, and some thought-provoking teases about the future. The authors offer great advice on a variety of subjects including storytelling, big data, creativity &amp; innovation, leading communities, knowledge assets, co-creation, catering for a transient workforce and so much more.</p> <b><strong>The Practitioners</strong></b> <ul> <li><strong>Stephanie Barnes</strong>, Director of Doing Things Differently at Art of Innovation</li> <li><strong>Shawn Callahan</strong>, Founder of Anecdote</li> <li><strong>Paul Corney</strong>, Founder of knowledge et al</li> <li><strong>Nancy M. Dixon, </strong>Author of Common Knowledge, HBSP</li> <li><strong>Stan Garfield</strong>, Knowledge Management Author, Speaker, and Community Leader</li> <li><strong>Anthony J. Rhem</strong><strong>, </strong>President/Principal Consultant of A.J. Rhem &amp; Associates, Inc.</li> <li><strong>Arthur Shelley</strong>, Founder of Intelligent Answers</li> <li><strong>Douglas Weidner</strong>, Chairman &amp; Chief Instructor of KM Institute</li> <li><strong>Ron Young</strong>, Founder of Knowledge Associates International</li> </ul> <b><strong>The Editors</strong></b> <p><strong>John Girard </strong>holds the Peyton Anderson Endowed Chair at Middle Georgia State University&#039;s School of IT. <strong>JoAnn Girard</strong> is the founder and managing partner of Sagology, a firm that focuses on connecting people with people to collaborate, learn, and share knowledge.</p> <p style="text-align: center;"><a href=";tag=gurteen&amp;camp=1789&amp;creative=9325&amp;linkCode=as2&amp;creativeASIN=197440319X&amp;linkId=9f1a8db21297d11505974cefc589ddaf"class="wpz-sc-button" style=""><span><i class="fa fa-book" style="padding-right:6px;"></i>Amazon Purchase</span></a><a href=""class="wpz-sc-button" style=""><span><i class="fa fa-book" style="padding-right:6px;"></i>Barnes&amp;Noble Purchase</span></a><a href=";tag=gurteen&amp;camp=1789&amp;creative=9325&amp;linkCode=as2&amp;creativeASIN=B07B6T9CZ6&amp;linkId=fb0bf81a12a41888a0c2dfb9c03f132f"class="wpz-sc-button" style=""><span><i class="fa fa-download" style="padding-right:6px;"></i>Amazon Kindle</span></a><a href=""class="wpz-sc-button" style=""><span><i class="fa fa-download" style="padding-right:6px;"></i>Free iBook</span></a><a href=""class="wpz-sc-button" style=""><span><i class="fa fa-download" style="padding-right:6px;"></i>Free PDF</span></a></p> <br><br> <b><font size=+1><a name= "L006772"><a href = "">The Enlightenment Coffeehouses</a></a></font></b><br><br> <div style="float: left;padding: 5px;margin: 5px; border: black 2px solid;"><IMG SRC="" width="310" height="223"></div> The London coffeehouses of the 17th & 18th centuries were the engines of creation that helped drive the Enlightenment – the European intellectual movement of the time that emphasized reason and individualism rather than tradition. <br><br> Modern-day coffee shops such as the likes of Starbucks, Costa Coffee, and Caffè Nero have their roots in these old coffeehouses but they were quite unlike the establishments we know and love today. <br><br> In 1652 Pasqua Ros&eacute;e, a Greek opened the first coffee stall in the churchyard of St Michael&#039;s Cornhill in the City of London and the rest is history as they say but what a fascinating story - one I have been <a href="" target="_blank">researching these last few years</a>. <br><br> I&#039;d love to see the return of those old coffeehouses. Not for the vile coffee of the day but for the real face-to-face conversation. <br><br> I&#039;d love to walk into a Starbucks and sit down next to a total stranger and yell out “Your Servant Sir what news from Tripoli?” <div style="clear: left;"><br><br> <b><font size=+1><a name= "L006772"><a href = "">Zoom Café: How can experts share and innovate across different disciplines?</a></a></font></b><br><br> My good friend <a href="" target="_blank">John Hovell</a> is running <a href="" target="_blank">Knowledge Caf&eacute;s in Washington DC</a>. Some of these are face-to-face and others are <a href="" target="_blank">online using Zoom</a>. <br><br> The <a href="" target="_blank">next Caf&eacute; coming up</a> is an online Zoom one on Tuesday 3rd April 11:00am - 12:30pm EST. The topic: "How can experts share and innovate across different disciplines?" <br><br> Clearly what is great about online Zoom Caf&eacute;s is that you do not need to be in Washington DC to take part. So where ever you are in the world, if the <a href="" target="_blank">time zone works for you</a> do sign up and join the Caf&eacute;. <br><br> I will be there too which will be fun for me as I usually host such events - not take part as a participant. So I can relax and enjoy the conversations. <br><br> If you cannot make this Zoom Caf&eacute; but would like to be kept informed of other virtual Caf&eacute;s - please <a href="" target="_blank">sign up to my Zoom mailing list</a>.<br><br> <b><font size=+1><a name= "L006765"><a href = "">Resolve issues face-to-face whenever you can - not by email</a></a></font></b><br><br> Let me share a true story. <br><br> A friend of mine was told by their manager never to resolve problems face-to-face but to do it by an exchange of emails and to copy him so that there was an audit trail. Then if anything went wrong, it was obvious who was to blame. <br><br> Sometime later, my friend noticed that the sales manager had made an incorrect entry in the new CRM database. It was a relatively trivial mistake. <br><br> Usually, he would have just walked around to the manager's desk explained to him the problem and resolved it in a short conversation. But following his manager's orders, he sent an email to the sales manager pointing out the mistake and explaining that he needed to correct it. <br><br> The IT manager misinterpreted the tone of the email and felt he was being criticised and being treated like a child. He responded emotionally and of course copied my friends boss and also copied another level up the hierarchy. <br><br> The whole issue took a face-to-face meeting to resolve between my friend, his boss, his boss's boss and the sales manager. It was resolved but at the expense of the relationship between my friend and the sales manager. Things were never quite the same again between them. <br><br> Although I have slightly changed the details, this is a real story and not an unusual one. <br><br> If you have the choice, always resolve issues face-to-face, not by email. It's the human way to do things.<br><br> <b><font size=+1><a name= "L006736"><a href = "">Please help support my work</a></a></font></b><br><br> I have been writing and publishing this Knowledge Letter every month for over 17 years. It is distributed to over 23,000 people around the world and most of you have been receiving it for 5 years or more. <br><br> If you enjoy it and find it valuable, please consider giving me a little support by donating $1 (or more) a month to <a href="" target="_blank">Become a Patron</a>. <br><br> I am not going to get rich on this but it will help cover some of my expenses. <br><br> So far, with little promotion, I have 24 patrons who contribute $50 each month in total. A big thanks to you all.<br><br> <b><font size=+1><a name= "L006648"><a href = "">Upcoming Knowledge Events</a></a></font></b><br><br> <div style="float: left;padding: 5px;margin: 5px; border: black 2px solid;"><IMG SRC="" width="300" height="200"></div> <br> Here are some of the <a href="" target="_blank">major KM events</a> taking place around the world in the coming months and ones in which I am actively involved. You will find a <a href="" target="_blank">full list</a> on my website where you can also subscribe to both regional e-mail alerts and <a href="" target="_blank">RSS feeds</a> which will keep you informed of new and upcoming events. <br><br> <!-- List starts below here --> <a href="" target=_blank>APQC's 2018 Knowledge Management Conference</a><br> 16 - 20 Apr 2018, Houston, United States <br><br> <a href="" target=_blank>10th European Conference on Intangibles and Intellectual Capital</a><br> 19 - 20 Apr 2018, Mechelen, Belgium <br><br> <a href="http://" target=_blank>Chief Learning Officer, Spring 2018</a><br> 15 - 17 May 2018, San Francisco, United States <br><br> <a href="" target=_blank>Social Now 2018</a><br> 16 - 17 May 2018, Lisbon, Portugal <br><br> <a href="http://" target=_blank>How to design, convene and facilitate Knowledge Caf&eacute;s</a><br> Fri 18 May 2018, Lisbon, Portugal <br><br> <a href="" target=_blank>DEX2018: the digital employee experience conference</a><br> 06 - 08 Jun 2018, Sydney, Australia <br><br> <a href="" target=_blank>END 2018 Conference</a><br> 23 - 25 Jun 2018, Budapest, Hungary <br><br> <a href="" target=_blank>TAKE 2018 - Multidisciplinary Conference on Theory and Applications in the Knowledge Economy</a><br> 12 - 13 Jul 2018, Poznan, Poland <br><br> <a href="" target=_blank>9th Knowledge Management International Conference</a><br> 25 - 27 Jul 2018, Sarawak, Malaysia <br><br> <a href="" target=_blank>Knowledge Management Australia 2018: Sydney Edition</a><br> 01 - 02 Aug 2018, Sydney, Australia <br><br> <a href="" target=_blank>Thirteenth International Conference on Knowledge Management in Organisations</a><br> 06 - 10 Aug 2018, Žilina, Slovakia <br><br> <a href="" target=_blank>Knowledge Management Australia 2018: Canberra Edition</a><br> 08 - 09 Aug 2018, Canberra, Australia <br><br> <a href="" target=_blank>19th European Conference on Knowledge Management</a><br> 06 - 07 Sep 2018, Padua, Italy <br><br> <a href="" target=_blank>13th European Conference on Innovation and Entrepreneurship</a><br> 20 - 21 Sep 2018, Aveiro, Portugal <br><br> <a href="" target=_blank>The 9th International Conference on Innovation and Knowledge Management in Asia Pacific (IKMAP2018)</a><br> 31 Oct - 02 Nov 2018, Hangzhou, China <br><br> <a href="" target=_blank>KM World 2018</a><br> 06 - 08 Nov 2018, Washington DC, United States<br><br> <b><font size=+1><a name= "L006767"><a href = "">Gurteen Knowledge Tweets: March 2018</a></a></font></b><br><br> Here are some of my more popular recent tweets. Take a look, if you are not a Tweeter, you will get a good idea of how I use it by browsing the list of micro-posts. <br><br> <ul> <li>Want to Dramatically Improve Your Work Life? Start Having Radically Candid Conversations <a href="" target="_blank"></a> #ConversationalLeadership <br><br> <li>We still don&#039;t appreciate that work is communication: we live and work in a network of conversations <a href="" target="_blank"></a> <br><br> <li>Ditching Performance Reviews for Authentic Conversations <a href="" target="_blank"></a> #ConversationalLeadership /It's about time this was the norm. <br><br> <li>Human ingenuity has created a world that the mind cannot master. Have we finally reached our limits? <a href="" target="_blank"></a> #complexity <br><br> <li>The Incredible Thing We Do During Conversations <a href="" target="_blank"></a> #ConversationalLeadership <br><br> <li>Knowledge Management Matters: a new free e-book by @johngirard @MPuzzlePiece @ShawnCallahan @PaulJCorney @nancymdixon @stangarfield @tonyrhem @Metaphorage @KMInstitute @ronyoung #KM #KMers <a href="" target="_blank"></a> <br><br> <li>Let&#039;s spend more time listening to what really matters: listening to our partners, to our children, to our friends, to our patients, to our employees, to our managers, to ourselves, and especially to our bodies. @Mintzberg141 #ListenMore <a href="" target="_blank"></a> <br><br> <li>Maybe we&#039;ve been putting the wrong focus on KM. Maybe KM is not about increasing production or saving dollars. Maybe it is about creating the kind of culture where we would all like to work. @nancymdixon <a href="" target="_blank"></a> #KM #KMers /Spot on in my opinion Nancy :-) <br><br> <li>Blog Post: Career, Community and Cause - the three things people want out of work <a href="" target="_blank"></a> </ul> <br> If you like the Tweets then <a href="" target="_blank">subscribe to my Tweet stream</a>.<br><br> <b><font size=+1><a name= "L003106"><a href = "">Subscribing and Unsubscribing</a></a></font></b><br><br> You may <a href="" target="_blank">subscribe</a> to this newsletter on my website. Or if you no longer wish to receive this newsletter or if you wish to modify your e-mail address or make other changes to your membership profile then please go <a href="" target="_blank">to this page on my website</a>.<br><br> <b><font size=+1><a name= "L003105"><a href = "">The Gurteen Knowledge Letter</a></a></font></b><br><br> The Gurteen Knowledge-Letter is a free monthly e-mail based KM newsletter for knowledge workers. Its purpose is to help you better manage your knowledge and to stimulate thought and interest in such subjects as Knowledge Management, Learning, Creativity and the effective use of Internet technology. <a href="">Archive copies</a> are held on-line where you can <a href="">register</a> to receive the newsletter. <br><br> It is sponsored by the <a href="" target="_blank">Henley Forum</a> of the Henley Business School, Oxfordshire, England. <br><br> You may copy, reprint or forward all or part of this newsletter to friends, colleagues or customers, so long as any use is not for resale or profit and I am attributed. And if you have any queries please <a href="" target="_blank">contact me</a>. <br><br> David GURTEEN <img src=""><br> Gurteen Knowledge <br> Fleet, United Kingdom<br><br> 31729BC2FCF052498025825B0071CE2C Wed, 04 Apr 2018 08:27:20 +0100 David Gurteen Event: EuroComm18, 09 - 10 Apr 2018, Copenhagen, Denmark Link: <a href="">Gurteen Knowledge</a><br>Date: 09 - 10 Apr 2018<br>Organizer: IABC<br>Location: Copenhagen, Denmark<br><br>With a working theme of “Communication, Technology and Participation”, this conference will appeal both to current IABC members and other professional communicators from across the region, and include other participants from the technology, startup, and public sectors as well.<br> <br> This will be an innovative event, combining a day of on-topic presentations and workshops with a one-day ‘Open Space&#039; (unconference) set-up where participants will generate their own discussions through the guidance of an expert facilitator.<br> <br> Locating the event in Copenhagen, a city known for its innovation and entrepreneurial culture, also marks IABC&#039;s return to the Nordics after a five-year absence. EuroComm 2018 will seek to showcase how professional communication can help fuse technology and participation in a way that delivers better business, social and professional outcomes for all involved.<br> <br> EuroComm 2018 is hosted by København University (KU). IABC EMENA is grateful for KU's support. 167E66187ED1D9D88025825F002FCE3C Fri, 30 Mar 2018 14:24:14 +0100 David Gurteen