Gurteen Knowledge Fri, 17 Mar 2017 18:25:00 +0000 This feed lists the pages on the Gurteen Knowledge website that have recently been created or updated. (David Gurteen) (David Gurteen) Gurteen Knowledge$File/gurteen170x60.gif en-us Custom Lotus Notes Agent Job: Intranet/Content Manager Link: <a href="">Gurteen Knowledge</a><br><br>NEW IN! International law firm seek an Intranet/Content Manager to join their Communications and PR team headquartered in London. The communications team is part of the business development department which is responsible for business development activity, the firm's website and client development. The firm requires an expereinced Intranet/Content Manager to provide day to day leadership and management of the firm's intranet and its content. This includes supporting the delivery of effective and strategic internal communications for their partners and staff.<br> Responsibilities include:<br> • Creating and editing content for the internal news channel on the intranet. Content priorities range from business wins and people news to awards recognition and firmwide news<br> • Leading and encouraging a network of 'occasional editors' to maintain content for their specialist/local areas including not only news, but policies and procedures, know-how and information about clients, teams, support and training materials.<br> • Leading the project team currently working on the migration of the intranet to a new Sharepoint-based platform.<br> • Managing content sign off with stakeholders, to deliver a coordinated approach to content creation across the firm, its offices and its practices.<br> • Liaising with stakeholders to ensure that content is being properly curated and kept current and relevant.<br> • Developing and maintaining content plans and an editorial process.<br> • Generating, piloting and developing different types of content. <br> • Being the main contact for all intranet-related enquiries. <br> • Bringing creative ideas to the team. <br> • Editing content across the platform. <br> • Liaising with the IT department on technical developments and maintenance<br> To be considered for this role you will need the following skills and experience:<br> • A graduate with a business-to-business background – preferably in professional services.<br> • Exceptional communications skills, firm technical prowess, curious and a love of creating great content<br> • Articulate, with a strong sense of personal responsibility, diplomacy and judgement <br> • Excellent writing and editing skills<br> • Enthusiastic and an effective and sensitive communicator, with good interpersonal skills <br> • Confident and pragmatic with a highly organised approach <br> • Strong attention to detail is essential <br> • Able to manage multiple projects, working for several teams, at once <br> • Able to work to tight deadlines and deliver under pressure.<br> CB Resourcing operates as both an employment agency and an employment business. Applicants will need to be able to provide us with proof of their eligibility to work in the UK on request. Please email with your CV and contact details for a confidential discussion about this position. F5627D8C2EE06670802580E60056C649 Fri, 17 Mar 2017 18:24:43 +0000 David Gurteen Event: KM: The Scores (October), Thu 12 Oct 2017, London, United Kingdom Link: <a href="">Gurteen Knowledge</a><br>Date: Thu 12 Oct 2017<br>Organizer: Helene Russell, TheKnowledgeBusiness<br>Location: London, United Kingdom<br><br>Learn how to measure the success of your KM projects, avoid gaming and understand which projects are working for your organisation.<br> From the author of the Law Society's "Knowledge Management Handbook" and contributor to Ark's "Measuring the ROI of KM". E62B2B3489617712802580E300311539 Fri, 17 Mar 2017 08:22:09 +0000 David Gurteen Event: KM: The Works (October), Thu 28 Sep 2017, London, United Kingdom Link: <a href="">Gurteen Knowledge</a><br>Date: Thu 28 Sep 2017<br>Organizer: Helene Russell, TheKnowledgeBusiness<br>Location: London, United Kingdom<br><br>Learn all about the basics of Knowledge Management in law firms and professional services organisations from the author of the Law Society's "Knowledge Management Handbook" and Legal Monitor's "Practical Projects in Legal KM". 83D06BB669154D3D802580E30030D99F Fri, 17 Mar 2017 08:21:42 +0000 David Gurteen Event: Innovation in business, Tue 06 Jun 2017, Birmingham, United Kingdom Link: <a href="">Gurteen Knowledge</a><br>Date: Tue 06 Jun 2017<br>Organizer: Helene Russell, Knowledge Network UK<br>Location: Birmingham, United Kingdom<br><br>Learn about innovation in business from Dr Rob Sheffield, with a particular focus on Knowledge Managers in law firms. A5CE9D2A91EEDA0E802580E300303E76 Tue, 14 Mar 2017 09:19:54 +0000 David Gurteen Event: Knowledge For Development, Global Partnership Conference 2017, 03 - 04 Apr 2017, Geneva, Italy Link: <a href="">Gurteen Knowledge</a><br>Date: 03 - 04 Apr 2017<br>Organizer: UN Joint Inspection Unit<br>Location: Geneva, Italy<br><br> 4761CF190F150EAE802580E20055EFCA Tue, 14 Mar 2017 09:15:27 +0000 David Gurteen Job: Knowledge Manager Link: <a href="">Gurteen Knowledge</a><br><br>A global professional services firm requires a Knowledge Manager to take responsibility for developing and delivering content strategies for each of the core function offerings. Working closely with seniot business stakeholders, you will identify opportunities for the delivery of knowledge services that add tangible value.<br> <br> Key Responsibilities include: <br> <br> • Understand and be able to articulate the strategic direction and objectives of the global function, and develop and maintain content strategies to meet the identified knowledge requirements<br> • Identify, scope, plan and lead the delivery of knowledge services<br> • Undertake regular reviews, working with content owners as appropriate, to ensure the quality and integrity of core content and its alignment<br> • Develop and maintain content architecture for assigned content areas (principally Portal but will include a variety of existing and emerging platforms) to ensure it facilitates easy access to relevant knowledge and/or expertise<br> • Serve as a point of contact for Stakeholders and teams on matters related to KM, knowledge sharing, and collaboration including identifying opportunities to continuously improve knowledge programs and solutions<br> • Establish strong relationships with stakeholders to identify KM needs/requirements, measures of success, and obtain full participation in the program<br> • Establish, facilitate, and manage collaborative approaches to knowledge sharing using firm-wide tools<br> • Accountable for ensuring that the KM program leverages leading practices, agreed standards, and aligns with firm-wide KM programs (including taxonomies, UI, and use of offshore resources<br> • Ensure Risk policies related to knowledge sharing and knowledge products are being upheld, including copyright and content licensing agreements<br> • Design, develop, and manage deployment of communications and awareness programs related to KM, knowledge sources and relevant tools in full alignment with broader Knowledge Strategy 117C3AD40FC34682802580E2004D20DF Tue, 14 Mar 2017 09:13:34 +0000 David Gurteen Event: KM: The Scores (June), Thu 15 Jun 2017, London, United Kingdom Link: <a href="">Gurteen Knowledge</a><br>Date: Thu 15 Jun 2017<br>Organizer: Helene Russell, TheKnowledgeBusiness<br>Location: London, United Kingdom<br><br>Learn about the best ways to measure the success of your KM projects, handle gaming and understand what is working for your organisation. From the author of the Law Society's "Knowledge Management Handbook" and contributor to Ark's "Measuring the ROI of KM". FAAEFFE7B8107204802580E30030859F Tue, 14 Mar 2017 08:49:59 +0000 David Gurteen Event: KM: The Works (May), Thu 11 May 2017, London, United Kingdom Link: <a href="">Gurteen Knowledge</a><br>Date: Thu 11 May 2017<br>Organizer: Helene Russell, TheKnowledgeBusiness<br>Location: London, United Kingdom<br><br>Learn all the basics of law firm Knowledge Management from the author of the UK Law Society's "Knowledge Management Handbook" and Legal Monitor's "Practical Projects in Legal KM". E9FB18C4BB286468802580E3002FFDF5 Tue, 14 Mar 2017 08:44:12 +0000 David Gurteen Event: KM4Dev F2F Gathering, Sun 02 Apr 2017, Geneva, Italy Link: <a href="">Gurteen Knowledge</a><br>Date: Sun 02 Apr 2017<br>Organizer: KM4Dev<br>Location: Geneva, Italy<br><br> FD8C7AE46D31F7AC802580D50054FD19 Mon, 13 Mar 2017 16:08:27 +0000 David Gurteen Event: How do you avoid entrenched and entrained thinking?, Thu 16 Mar 2017, London, United Kingdom Link: <a href="">Gurteen Knowledge</a><br>Date: Thu 16 Mar 2017<br>Organizer: Netikx<br>Location: London, United Kingdom<br><br><p>Knowledge caf&eacute;s are a powerful tool for knowledge managers. David Gurteen is one of the foremost exponents of this method. To find out more about his take on knowledge caf&eacute;s, see his website, <a href=""></a>. David defines the essence of a knowledge caf&eacute; thus: “The only hard and fast rule is that the meeting is conducted in such a way that most of the time is spent in conversation – it is not about one person presenting to the group”.</p><p>We are privileged that David is willing to run such an event for NetIKX. This knowledge caf&eacute; will focus on issues around shaking up people's ideas and we have chosen the challenging topic of entrained and entrenched thinking. We hope that this will be of interest and value to anyone who wants an opportunity to explore “thinking out of the box” for an afternoon in the company of fellow IM and KM specialists.</p><h4><strong>Avoiding entrenched and entrained thinking</strong></h4><p>The concept of an ‘entrenched&#039; opinion is all too familiar! Someone has a point of view and is ‘dug in&#039; to defend it – perhaps against an imagined other someone in another trench, with an opposite point of view. When these behaviours get in the way of reasoned discourse and good decision making, we might use conversational strategies to break the impasse.</p><p>‘Entrained thinking&#039; is a less familiar concept, but also hampers good collective decision making and opinion forming. David Snowden introduced the term, in a paper co-authored with Mary Boone, in the <em>Harvard Business Review</em> in 2007: 'Entrained thinking is a conditioned response that occurs when people are blinded to new ways of thinking by the perspectives they acquired through past experience, training, and success'.</p><p>Adding experts to a conversation can actually <em>increase</em> the risk of entrained thinking. Creative opportunities in problem-solving are lost if experts overlook or dismiss suggestions by non-experts. Boone and Snowden cite examples where good results came from using new forms of conversational framework to elicit a broader spread of ideas and perspectives.</p><p>More generally in collective thinking contexts – committee meetings, to take one example – the ideas considered are often restricted because of group dynamics. Sometimes, it&#039;s because of power relations. Often, it&#039;s just how certain ideas are batted forwards and backwards, while other people taking part in the meeting ‘can&#039;t get a word in edgeways&#039;. Some ideas are presented in such a dominant way that novel approaches are never considered. These are some of the problems which Edward de Bono tried to solve with his ‘lateral thinking&#039; methods, and one of the reasons why many people gain such a lot out of Open Space and David Gurteen&#039;s Knowledge Caf&eacute; processes. Although many of these approaches seem artificial and game-like, they can be valuable and liberating.</p><p>Normally a NetIKX meeting includes a ‘syndicate session&#039;. The structure of a Gurteen Knowledge Caf&eacute; is different. For this meeting, we shall consider: What factors in people&#039;s backgrounds, and even professional education, lead to them having a ‘blinkered&#039; view of the range of available opinions and policy decisions, especially at work? How might this be mitigated?; when we meet together in groups to discuss and decide, what meeting dynamics get in the way of considering the broadest possible range of opinions and inputs? Could we run such meetings differently and obtain better results?; What are the first two questions forgetting to consider?<p><strong>Facilitator</strong></h3><p>David Gurteen needs no introduction to readers of this site, but he is a keynote speaker and conversational facilitator.</p><p>He works in the fields of knowledge management, organisational learning and conversational leadership. He gives keynote talks, designs and facilitates knowledge caf&eacute;s and runs workshops around the world.</p><p>He is best known as the creator of the Gurteen Knowledge Caf&eacute; – a versatile conversational process to bring a group of people together to learn from each other, share experiences and make better sense of a rapidly changing, complex, less predictable world in order to improve decision making and to innovate.</p><p>He has facilitated hundreds of knowledge caf&eacute;s and workshops in over 30 countries around the world over the last 13 years.</p><p>He is the founder of the Gurteen Knowledge Community – a global network of over 22,000 people in over 160 countries and he publishes his regular monthly <em>Knowledge-Letter</em>, which is now in its 16th year.</p> 079897F6FEADB762802580E100800F9C Mon, 13 Mar 2017 07:49:15 +0000 David Gurteen Event: Process Management for law firms, Tue 04 Apr 2017, Bristol Link: <a href="">Gurteen Knowledge</a><br>Date: Tue 04 Apr 2017<br>Organizer: Helene Russell, Knowledge Network UK<br>Location: Bristol<br><br>Learn about how process management can help law firms with their efficiency, effectiveness and profitability with Duncan Ogilvy from 3Kites.<br> <br> This practical session addresses the way law firms and legal departments carry out legal work.<br> <br> With clients demanding "more for less", efficiency is vital. Some efficiencies are generated by the back office. These are worthwhile but the benefits are greater when a firm finds ways to streamline its legal work, giving clients what they want (and are willing to pay for) whilst maintaining or enhancing their profit margin. We will describe approaches that we have found helpful to analyse and map existing legal processes and design a fresh approach which typically costs the firm less and still meets the clients' needs.<br> <br> We will briefly cover approaches such as Lean and Six Sigma and recommend steps you can take within your own organisation. These may involve:<br> <br> investment in technology<br> KM input such as documented processes and templates<br> a revised pricing structure or<br> a fresh staffing profile<br> <br> Duncan Ogilvy is a consultant with 3Kites, having joined in 2012 from Mills and Reeve, where he was Managing Partner. He completed an MBA at Nottingham Law School, where he continues to teach and supervise on the MBA course. He is always a very popular speaker at Knowledge Network UK events.<br> <br> This event is particularly suitable for those who work in Information and Knowledge Management in professional services organisations, as well as senior lawyers who are looking to expand their knowledge and improve their team's performance.<br> <br> This event is part of the Knowledge Network UK programme, but everyone is welcome. E32620BFB3E85D00802580DF0037E043 Fri, 10 Mar 2017 10:59:07 +0000 David Gurteen Event: Improve your knowledge sharing culture, Thu 30 Mar 2017, London, United Kingdom Link: <a href="">Gurteen Knowledge</a><br>Date: Thu 30 Mar 2017<br>Organizer: Helene Russell, TheKnowledgeBusiness<br>Location: London, United Kingdom<br><br>Learn more about knowledge sharing culture in law firms and the tools and techniques which can improve the amount and quality of the knowledge sharing.<br> <br> Presented by Helene Russell of TheKnowledgeBusiness, author of "Knowledge Management Handbook", "Practical Projects in Legal KM" and contributor to "Measuring the ROI of KM". E667D2B2966C2A8E802580DF0038FB3A Fri, 10 Mar 2017 10:58:11 +0000 David Gurteen Event: KM Strategies for law firms, Thu 06 Apr 2017, Birmingham, United Kingdom Link: <a href="">Gurteen Knowledge</a><br>Date: Thu 06 Apr 2017<br>Organizer: Helene Russell, Knowledge Network UK<br>Location: Birmingham, United Kingdom<br><br>Learn about writing KM Strategies in law firms from Duncan Ogilvy of 3Kites and share experiences with local Heads of Knowledge and law firm KMers.<br> A well run law firm will inevitably and rightly only invest when it can see the point and when it has confidence in the ability of those charged with responsibility to deliver a return on that investment. In short you need a strategy to underpin any significant initiative such as KM.<br> It is not feasible to focus on everything. Across any firm there will be a myriad of different opportunities which need to be prioritised for best effect and as a firm's KM maturity develops those priorities will change. This practical session will describe some of those opportunities and a suggested way to prioritise them, then to articulate those in a KM strategy. That should match the firm's overall strategy and match the KM needs of each part of the firm. To bring a strategy alive (we see many which never see the light of day once signed off!) we recommend extensive consultation in its preparation to ensure buy-in from those affected.<br> Duncan Ogilvy is a consultant at 3Kites and a popular speaker at Knowledge Network UK. Having worked at Mills and Reeve as Managing Partner, and both taken and taught on the Nottingham Law School MBA, he is perfectly placed to advise law firms on Knowledge matters and improving the efficiency, effectiveness and profitability of law firms.<br> This session is part of the Knowledge Network UK programme, but everyone is welcome. 34B6A487DA81D413802580DF0037905C Fri, 10 Mar 2017 10:57:38 +0000 David Gurteen Event: Organizational Knowledge Sharing (OKS) Certificate Programs, 05 - 09 Jun 2017, Bangkok, Thailand Link: <a href="">Gurteen Knowledge</a><br>Date: 05 - 09 Jun 2017<br>Organizer: IKI-SEA and World Bank<br>Location: Bangkok, Thailand<br><br><p><b>Looking for a high-impact training on Organizational Knowledge Sharing?</b> <p> The World Bank, in partnership with the Institute for Knowledge and Innovation South East Asia (IKI-SEA), Bangkok University is offering two Organizational Knowledge Sharing (OKS) Training Programs for senior managers, chief knowledge managers and technical knowledge managers. </p> 1B015E4F60F6BD3E802580DA0056B576 Sun, 05 Mar 2017 15:47:05 +0000 David Gurteen Event: Social Now Europe 2017, 11 - 12 May 2017, Lisbon, Portugal Link: <a href="">Gurteen Knowledge</a><br>Date: 11 - 12 May 2017<br>Organizer: Knowman<br>Location: Lisbon, Portugal<br><br><p>An event where participants get to see how enterprise social tools become part of work processes in order to improve knowledge management, collaboration and internal communication.</p> <p>This year's speakers include:</p> <ul> <li>Ellen Trude (DE);</li> <li>Thierry de Baillon (FR);</li> <li>Victoria Ward (UK);</li> <li>Chris Collison (UK);</li> <li>Neil Usher (UK);</li> </ul> <p>Some talks at Social Now use a fictitious company as the context, showing how tech tools and processes can come together to support business cases such as: <ul> <li>access to critical knowledge;</li> <li>internal communication;</li> <li>project management;</li> <li>collaboration and cocreation;</li> <li>innovation;</li> <li>training and development.</li> </ul> </p> <p>Real organisations will also share their work narratives for us to get a good feel for how enterprise social tools are shaping the present and the future of work.</p> <p>The pre-event masterclasses are: <ul> <li>Managing Virtual Teams and Communities, with Chris Collison and Paul Corney (UK)</li> <li>Making Sense of Social Tools at Your Workplace, with Luis Suarez (Spain)</li> <li>How to Choose an Enterprise Social Tool for Your Organisation, with Tony Byrne (USA)</li> </ul> </p> <p>This the 6th edition of Social Now and it is bringing together in sunny Lisbon an amazing group of professionals from organisations all over Europe.</p> 9455F71E91CFCF47802580D6005D1A26 Thu, 02 Mar 2017 08:36:43 +0000 David Gurteen Event: OEB MidSummit, 08 - 09 Jun 2017, Reykjavik, Iceland Link: <a href="">Gurteen Knowledge</a><br>Date: 08 - 09 Jun 2017<br>Organizer: ICWE GmbH<br>Location: Reykjavik, Iceland<br><br>World-class ICT and Research. A Dramatic setting where Europe Meets America.<br> Midsummer.... In June 2017, OEB will travel to Iceland for ‘MidSummit&#039; - a<br> new event for experts, thinkers and innovators. Surrounded by fells, fjords<br> and geysers, we&#039;ll be talking about tomorrow&#039;s learning under the light of<br> the midnight sun....<br> <br><br><br> ‘MidSummit&#039; is a chance to see the future and help shape it with some of the world&#039;s most inspiring thinkers and entrepreneurs. It&#039;s an opportunity to take part in a discussion about extending the reach of possibility....<br> <br><br><br> ‘MidSummit&#039; is about a new engagement between colleagues and friends in a unique environment where anything is possible. It&#039;s about a chance to engage with the future of learning in a country that has already begun to shape it....<br> <br><br><br> Speakers will include, amongst others, workplace learning leader Niyazi Arda Aygul - Isbank (Turkey), neuroscientist Harold Bekkering - Radboud University (The Netherlands), commentators on the digital revolution Andrew Keen, Penn State Chief Academic Learning Officer Larry Ragan - The Institute for Emerging Leadership in Online Learning, Penn State University (USA), education foresight researcher Tryggvi Thayer - School of Education, University Of Iceland, Roger Schank, leading visionary in artificial intelligence and education technology writer Audrey Watters - Hack Education (USA) 35FCF0FFA2D3C602802580D0004A1B44 Mon, 27 Feb 2017 12:14:31 +0000 David Gurteen Job: Knowledge Specialist (Telecommunications, Media & Technology) Link: <a href="">Gurteen Knowledge</a><br><br>Knowledge Specialist (Telecommunications, Media & Technology)<br> Fabulous opportunity! A global consultancy firm require a Knowledge Specialist to play a critical role in supporting the firm&#039;s ability to deliver outstanding results for their clients. As a partner for consulting teams, Knowledge Specialists in the TMT Practice are close to consulting projects with some of the largest companies in the industry and help to solve the most pressing questions.<br> Key responsibilities include:<br> •Collaborates with Partners and other members of the consulting staff on selling and serving activities<br> •Coordinates and manages the capturing and sharing of the firm&#039;s knowledge base within the TMT practice area in EMEA<br> •Discusses key case learnings with client development and case teams and supports codification of these outcomes into the global knowledge sharing platform.<br> •Contacts client case teams and practice affiliates in EMEA to understand work and solicit best content to fill ongoing practice content needs<br> •Coordinates with other Knowledge Specialists to identify cross practice content priorities and works as part of a team to capture and codify materials<br> •Contributes to periodic product updates: identifying priority cases, executing research and analysis, codifying case examples and packaging insights<br> •Helps create and package content and insights in a manner consistent with the firm&#039;s professional standards guidelines<br> •Manages, designs and maintains Practice Area site(s) on intranet<br> •Reviews Knowledge Management and other relevant progress metrics to improve how the firm captures and shares its intellectual property (IP)<br> •Helps to identify leading experts & develop credentials materials on key topics within the practice area<br> •Coordinates development of the annual practice strategic plan and budget for EMEA<br> •Tracks and analyzes underlying drivers of practice revenue growth<br> •Supports content planning and logistics for annual practice meetings<br> •Assists with practice affiliate communication including the preparation for experience sharing calls and newsletter publication<br> •Supports new product development and deployment efforts as needed<br> •Ensures internal teams have best content at the beginning of a project<br> •Communicates key needs of the market based on internal demands of the Practice<br> •Manages all the new content processing and updates to Intranet<br> To be considered of this role you will need the following skills and experience:<br> •BA or equivalent undergraduate degree in relevant discipline required with strong academic credentials; MBA would be a bonus<br> •3+ years&#039; experience in a professional services firm environment with exposure to consulting; prior experience in knowledge management and/or industry experience in the technology, media, or telecom sector is a plus<br> •Ability to self-motivate and work semi-autonomously<br> •Attentive to detail and very organized<br> •Intellectual curiosity and thirst for learning; passion for business issues<br> •Strong problem solving and analytical abilities and results-focused<br> •Excellent written and verbal ability: high level of English required, second language beneficial<br> •Strong presentation skills – ability to communicate with senior business executives<br> •Superior customer service attitude and ability to contribute on a team<br> •Strong proficiency in Excel, Microsoft Power Point, and Word<br> CB Resourcing operates as both an employment agency and an employment business. Applicants will need to be able to provide us with proof of their eligibility to work in the UK on request.<br> Please email with your CV and contact details for a confidential discussion about this position. 55BCD571F1109E5A802580D1005A150D Mon, 27 Feb 2017 11:11:29 +0000 David Gurteen Event: Knowledge Tour, Thu 16 Mar 2017, Croydon, United Kingdom Link: <a href="">Gurteen Knowledge</a><br>Date: Thu 16 Mar 2017<br>Organizer: Knowledge Plaza<br>Location: Croydon, United Kingdom<br><br>It's a FREE cross-functional conference for knowledge sharing and integrated thought leadership, for the purposes of gaining further expertise and networking opportunities. It will be held in our well known spirit of knowledge sharing and bring together Innovative Thought Leaders, Industry Experts and a community of Knowledge Enthusiasts. AAEDC9F33526768D802580D100408982 Mon, 27 Feb 2017 11:09:55 +0000 David Gurteen Event: OEB 2017, 06 - 08 Dec 2017, Berlin, Germany Link: <a href="">Gurteen Knowledge</a><br>Date: 06 - 08 Dec 2017<br>Organizer: ICWE GmbH<br>Location: Berlin, Germany<br><br>OEB is the world&#039;s leading conference on technology supported learning and training. Every year, it attracts more than 2,200 educators, learning and development professionals, policy-makers, entrepreneurs and investors from over 100 countries and a wide variety of sectors for a unique programme of briefings and discussions about learning, technology and the future.<br> <br><br><br> With a focus on this year&#039;s theme “Learning Uncertainty” OEB 2017 is about acknowledging uncertainty and preparing for it. It is about how transformative education, training and learning can equip businesses, organisations and individuals with the skills to survive and prosper in our age of acceleration. 77674F39BC8349CC802580D0004AA497 Mon, 27 Feb 2017 11:09:13 +0000 David Gurteen Knowledge-Letter: Gurteen Knowledge Letter: Issue 200 - February 2017 Link: <a href="">Gurteen Knowledge</a><br><br><b><font size=+1><a name='top' href= target=_blank>Gurteen Knowledge Letter: Issue 200 - February 2017</a></font></b><br><br> <b><font size="+1">Contents</font></b><br><br> <ol><li> <a href=#L006628>Introduction to the February 2017 Knowledge Letter</a> <li> <a href=#L006614>Zoom as a platform for virtual Knowledge Cafés</a> <li> <a href=#L006620>I am asking you for permission to continue</a> <li> <a href=#L006616>Non-violent communication: Ed you have a big mouth!</a> <li> <a href=#L006615>Exploring the relationship between space, collaboration and knowledge transfer</a> <li> <a href=#L006612>Gurteen Knowledge Tweets: February 2017</a> <li> <a href=#L006587>Upcoming Knowledge Events</a> <li> <a href=#L003106>Subscribing and Unsubscribing</a> <li> <a href=#L003105>The Gurteen Knowledge Letter</a> </ol><br> <b><font size=+1><a name= "L006628"><a href = "">Introduction to the February 2017 Knowledge Letter</a></a></font></b><br><br> I can't quite believe it - the 200th edition of my monthly Knowledge Letter. <br><br> I published the <a href="" target="_blank">first issue on the 30th May 2000</a> - that is almost 17 years ago. <br><br> The first issue went out to about 300 people but has now grown to over 23,000. Drop me a line, if you were one of these first recipients and let me know why you have stayed faithful for so long! <br><br> You can find all the <a href="" target="_blank">back issues here</a>.<br><br> <b><font size=+1><a name= "L006614"><a href = "">Zoom as a platform for virtual Knowledge Cafés</a></a></font></b><br><br> I mentioned last month that I was experimenting with a potential virtual Knowledge Caf&eacute; platform - <a href="" target="_blank">Zoom Meetings</a>. <br><br> Well I am delighted to say that the two experiments I ran clearly demonstrated that Zoom was more than up to the task. <br><br> Now of course virtual meetings or Caf&eacute;s can never really match their face-to-face counterparts but Zoom works amazingly well. <br><br> I have <a href="" target="_blank">written up why it is viable and how it works</a> - take a look. <br><br> I plan to run a number of Virtual Caf&eacute;s and Caf&eacute; style webinars starting in March 2017. If you would like to be kept informed about them then please <a href="" target="_blank">sign-up</a> to my Virtual Caf&eacute; mailing list. <br><br> I think Zoom will most likely replace Skype, Google Hangouts and many of the corporate webinar platforms such as Webex and Adobe Connect over the coming few years. <br><br> It is my video communication platform of choice.<br><br> <b><font size=+1><a name= "L006620"><a href = "">I am asking you for permission to continue</a></a></font></b><br><br> What with Brexit and Trump I have been dismayed this last year by the lack of respect that people, especially politicians show for each other. <br><br> Regardless of your politic leanings or views on oil pipelines, I hope you admire the way that <a href="" target="_blank">Justin Trudeau handles this situation</a> when demonstrators interrupted him recently in a town hall meeting in Winnipeg. <br><br> How are we ever going to sort out the problems we face in the world if we can't talk respectfully with each other?<br><br> <b><font size=+1><a name= "L006616"><a href = "">Non-violent communication: Ed you have a big mouth!</a></a></font></b><br><br> My daughter Sally posted a <a href="" target="_blank">short item</a> on her blog recently about the verb "to be" and violent communication. <br><br> <blockquote id="nomargins"> Can we (or should we) ever say that 'something is', if it is not a permanent state of being? In Spanish, for the verb 'to be' we say 'ser' and 'estar'; essence and condition; identity and being; one is often more permanent than the other. <br><br> The verb 'to be' in the English language, however, has just one core manifestation. <br><br> Does this have the capacity to be most violent in communication? <br><br> <div align=right><b>Credit: </b> <a href="" target="_blank">Sally Gurteen</a></div> </blockquote> <br> Sally's use of the term "violent communication" reminded me of the work of <a href="" target="_blank">Marshall Rosenberg</a> and I Googled to find a YouTube video of him explaining what he meant by the term. <br><br> I quickly found this little story - <a href="" target="_blank">Ed you have a big mouth!</a> which sums it up quite humorously. <br><br> It is interesting that it is so difficult to explain why someone annoys you without being critical or judgmental :-) <br><br> The way we habitually communicate is violent in nature as Marshall explains more fully <a href="" target="_blank">here</a> (Sadly he died in 2015.) <br><br> <div style="text-align:center;"> <iframe width="640" height="360" src="" frameborder="0" allowfullscreen></iframe> </div><br><br> <b><font size=+1><a name= "L006615"><a href = "">Exploring the relationship between space, collaboration and knowledge transfer</a></a></font></b><br><br> A few years ago <a href="" target="_blank">Paul Corney</a> asked a number of Knowledge & Information Management (KIM) professionals about the environment in which they worked. <br><br> He believes that creating the right environment is one of the core requirements to nurturing a culture where people are willing to share. The results of that questionnaire were shared at a workshop, at the annual KM UK conference and as an open report. <br><br> With the growth of the digital workplace and more transient ways of working now is a great time to revisit the topic and Paul is asking for a few minutes of your time to answer just 10 questions which can be found <a href="" target="_blank">here in this survey</a>. <br><br> The survey will close 5pm GMT on Friday 3rd March 2017.<br><br> <b><font size=+1><a name= "L006612"><a href = "">Gurteen Knowledge Tweets: February 2017</a></a></font></b><br><br> Here are some of my more popular recent tweets. Take a look, if you are not a Tweeter, you will get a good idea of how I use it by browsing the list of micro-posts. <br><br> <ul> <li> Decisions Are Emotional, Not Logical: The Neuroscience behind Decision Making <a href="" target="_blank"></a> <br><br> <li> MIT Researchers Made a “GPS for Social Interaction” <a href="" target="_blank"></a> <br><br> <li> What Research Says About Transferring Explicit Knowledge: To Share or Not to Share <a href="" target="_blank"></a> <br><br> <li> In a Difficult Conversation, Listen More Than You Talk <a href="" target="_blank"></a> <br><br> <li> Where does knowledge come from? <a href="" target="_blank"></a> #KM <br><br> <li> Listening is the most valuable skill nobody teaches <a href="" target="_blank"></a> <br><br> <li> If Your Team Agrees on Everything, Working Together Is Pointless <a href="" target="_blank"></a> <br><br> <li> Knowledge Management Summit Indonesia 2017 - call for papers <a href="" target="_blank"></a> <br><br> <li> Relearning the Art of Asking Questions <a href="" target="_blank"></a> <br><br> <li> "Aimless" chitchat brings us together and helps us work more efficiently when we are on task. @JasonBurby <a href="" target="_blank"></a> <br><br> <li> Conversational competence might be the single-most overlooked skill we fail to teach students @MindfulStew <a href="" target="_blank"></a> </ul> <br> If you like the Tweets then <a href="" target="_blank">subscribe to my Tweet stream</a>.<br><br> <b><font size=+1><a name= "L006587"><a href = "">Upcoming Knowledge Events</a></a></font></b><br><br> Here are some of the <a href="" target="_blank">major KM events</a> taking place around the world in the coming months and ones in which I am actively involved. You will find a <a href="" target="_blank">full list</a> on my website where you can also subscribe to both regional e-mail alerts and <a href="" target="_blank">RSS feeds</a> which will keep you informed of new and upcoming events. <br><br> <!-- List starts below here --> <a href="" target=_blank>National Knowledge Management Summit</a><br> 27 - 28 Feb 2017, Hyderabad, India <br><br> <a href="" target=_blank>IntraTeam Event Copenhagen 2017</a><br> 28 Feb - 02 Mar 2017, Copenhagen, Denmark <br><br> <a href="" target=_blank>Henley Forum Annual Conference 2017</a><br> 01 - 02 Mar 2017, Henley on Thames, United Kingdom <br><br> <a href="" target=_blank>The Wheels of Knowledge Management</a><br> 07 - 09 Mar 2017, Melbourne and Canberra, Australia <br><br> <a href="" target=_blank>The AIIM Conference 2017</a><br> 14 - 16 Mar 2017, Orlando, FL, United States <br><br> <a href="" target=_blank>ISPIM Innovation Forum</a><br> 19 - 22 Mar 2017, Toronto, Canada <br><br> <a href="" target=_blank>Working smarter in a knowledge world: why space matters for collaboration, innovation and knowledge transfer</a><br> Tue 21 Mar 2017, Kuala Lumpur, Malaysia <br><br> <a href="" target=_blank>9th European Conference on Intellectual Capital</a><br> 06 - 07 Apr 2017, Lisbon, Portugal <br><br> <a href="" target=_blank>5th International Conference on Innovation and Entrepreneurship 2017</a><br> 26 - 27 Apr 2017, Kuala Lumpur, Malaysia <br><br> <a href="" target=_blank>APQC's 2017 Knowledge Management Conference</a><br> 27 - 28 Apr 2017, Houston, United States <br><br> <a href="" target=_blank>12th International Conference on e-Learning</a><br> 01 - 02 Jun 2017, Orlando, United States <br><br> <a href="" target=_blank>KM UK 2017</a><br> 14 - 15 Jun 2017, London, United Kingdom <br><br> <a href="" target=_blank>ISPIM Innovation Conference</a><br> 18 - 21 Jun 2017, Vienna, Austria <br><br> <a href="" target=_blank>KM Conference 2017</a><br> 21 - 24 Jun 2017, Novo Mesto, Slovenia <br><br> <a href="" target=_blank>4th European Conference on Social Media</a><br> 03 - 04 Jul 2017, Vilnius, Lithuania <br><br> <a href="" target=_blank>Theory and Applications in the Knowledge Economy</a><br> 12 Jul 2017 - 14 Jul 2016, Zagreb, Croatia <br><br> <a href="" target=_blank>KM Australia 2017</a><br> 01 - 03 Aug 2017, Sydney, Australia <br><br> <a href="" target=_blank>18th European Conference on Knowledge Management</a><br> 07 - 08 Sep 2017, Barcelona, Spain <br><br> <a href="" target=_blank>12th European Conference On Innovation and Entrepreneurship 2017</a><br> 21 - 22 Sep 2017, Paris, France <br><br> <a href="" target=_blank>KMO 2017: the Twelfth International Conference on Knowledge Management in Organizations</a><br> 21 Sep 2017 - 24 Dec 2016, Beijing, China<br><br> <b><font size=+1><a name= "L003106"><a href = "">Subscribing and Unsubscribing</a></a></font></b><br><br> You may <a href="" target="_blank">subscribe</a> to this newsletter on my website. Or if you no longer wish to receive this newsletter or if you wish to modify your e-mail address or make other changes to your membership profile then please go <a href="" target="_blank">to this page on my website</a>.<br><br> <b><font size=+1><a name= "L003105"><a href = "">The Gurteen Knowledge Letter</a></a></font></b><br><br> The Gurteen Knowledge-Letter is a free monthly e-mail based KM newsletter for knowledge workers. Its purpose is to help you better manage your knowledge and to stimulate thought and interest in such subjects as Knowledge Management, Learning, Creativity and the effective use of Internet technology. <a href="">Archive copies</a> are held on-line where you can <a href="">register</a> to receive the newsletter. <br><br> It is sponsored by the <a href="" target="_blank">Henley Forum</a> of the Henley Business School, Oxfordshire, England. <br><br> You may copy, reprint or forward all or part of this newsletter to friends, colleagues or customers, so long as any use is not for resale or profit and I am attributed. And if you have any queries please <a href="" target="_blank">contact me</a>. <br><br> David GURTEEN <img src=""><br> Gurteen Knowledge <br> Fleet, United Kingdom<br><br> 573FA363FD3B4DCB802580CD004CFBC4 Mon, 27 Feb 2017 10:59:47 +0000 David Gurteen