www.gurteen.com

Blog Post

Drive out fear. Eliminate management by objective.

Posted to Gurteen Knowledge-Log by David Gurteen on 27 August 2013

 




Title

Drive out fear. Eliminate management by objective.
WeblogKnowledge Log
Knowledge LetterAppears in the Gurteen Knowledge Letter issue: 158
Posted DateTuesday 27 August 2013 14:43 GDT
Posted ByDavid Gurteen
Linkshttp://www.slate.com/blogs/future_tense/2013/08/23/stack_ran ... 
CategoriesKnowledge Sharing; Motivation
PeopleSteve Ballmer , W. Edwards Deming

Many years ago when I worked at Lotus Development we had a similar yearly review system to the one described in this article The Poisonous Employee-Ranking System That Helps Explain Microsoft's Decline.

I hated it then, mainly as it was gamed, long before I fully realised the consequences and its impact on knowledge sharing and collaborative behaviours.
One of the most valuable things I learned was to give the appearance of being courteous while withholding just enough information from colleagues to ensure they didn't get ahead of me on the rankings.

Have we also learnt nothing from W.Edwards Deming and his fourteen key principles for management for transforming business effectiveness? Note items 8 and 11b!
  1. Create constancy of purpose toward improvement of product and service, with the aim to become competitive and stay in business, and to provide jobs.
  2. Adopt the new philosophy. We are in a new economic age. Western management must awaken to the challenge, learn their responsibilities and take on leadership for change.
  3. Cease dependence on inspection to achieve quality. Eliminate the need for inspection on a mass basis by building quality into the product in the first place.
  4. End the practice of awarding business on the basis of price tag. Instead, minimize total cost. Move toward a single supplier for any one item, on a long-term relationship of loyalty and trust.
  5. Improve constantly and forever the system of production and service, to improve quality and productivity, and thus constantly decrease cost.
  6. Institute training on the job.
  7. Institute leadership – the aim of supervision should be to help people and machines and gadgets to do a better job. Supervision of management is in need of overhaul, as well as supervision of production workers.
  8. Drive out fear , so that everyone may work effectively for the company.
  9. Break down barriers between departments. People in research, design, sales and production must work as a team, to foresee problems of production and use that may be encountered with the product or service.
  10. Eliminate slogans, exhortations and targets for the work force asking for zero defects and new levels of productivity. Such exhortations only create adversarial relationships, as the bulk of the causes of low quality and low productivity belong to the system and thus lie beyond the power of the work force.
  11. a. Eliminate work standards (quotas) on the factory floor. Substitute leadership.
    b. Eliminate management by objective . Eliminate management by numbers, numerical goals. Substitute workmanship.
  12. a. Remove barriers that rob the hourly worker of his right to pride of workmanship. The responsibility of supervisors must be changed from sheer numbers to quality.
    b. Remove barriers that rob people in management and in engineering of their right to pride of workmanship. This means, inter alia, abolishment of the annual or merit rating and of management by objective (See CH. 3 of “Out of the Crisis”).
  13. Institute a vigorous program of education and self-improvement.
  14. Put everyone in the company to work to accomplish the transformation. The transformation is everyone’s work.





Buffer

The Gurteen Knowledge Search Engine is a customised Google search engine that searches over 800 KM related websites and weblogs.

David Gurteen


Follow me on Twitter
More about David Gurteen

I help people to share their knowledge; to learn from each other; to innovate and to work together effectively to make a difference!

Services I offer
My schedule
How to contact me

My status

My Blog

Gurteen Knowledge Community
The Gurteen Knowledge Community
The Gurteen Knowledge Community is a global learning community of over 21,000 people in 160 countries across the world.

The community is for people who are committed to making a difference: people who wish to share and learn from each other and who strive to see the world differently, think differently and act differently.

Membership of the Gurteen Knowledge Community is free.
Knowledge Community



     

home
back
contact
request help
visitor book
My status
Saturday 19 April 2014
02:57 AM GDT