Past Event

How is service transformation possible, and what would it mean?

Gurteen Knowledge Cafe at RedQuadrant (Sept 2017)


Event Type

Knowledge Cafe


Gurteen Knowledge


Thu 21 Sep 2017




London, United Kingdom

Who can Attend





Knowledge Cafe



Date Thursday 21 September 2017, 6:00pm - 9:00pm. This is a free event. Please arrive at 6:00pm or shortly after, which will give you time to settle in and meet other people. There will be some light refreshments available. The cafe itself will start prompt at 6:30pm.

Overview of Topic

'Transformation' is a very over-used word in organisational life. Service transformation seems to offer the possibility of rethinking service provision radically, especially in public services. Yet so much in our organisational lives seems to suggest it is impossible. Benjamin Taylor, who has been thinking about this for twenty years, will give some reasons why it never, really, happens - and some possibilities for how it might.

The Question

How is service transformation possible, and what would it mean?

Speaker Benjamin Taylor, Chief Executive, Public Service Transformation Academy & Managing Partner, RedQuadrant

Benjamin is the chief executive of the Public Service Transformation Academy, a not-for-profit social enterprise which has been awarded the Cabinet Office Commissioning Academy concession, and a founder and managing partner at RedQuadrant. He studied philosophy, politics, and economics at Oxford University before becoming co-ordinator of a youth development charity. He has worked in public service transformation since 1998, with seven years at the London Borough of Hammersmith & Fulham as Adviser to Leader, eGovernment Manager, and procuring a strategic partner. At PwC and Sector, his work included customer strategy for Birmingham City Council and advice to the Government of Armenia. Benjamin speaks at the commissioning academy and is a leading thinker on system leadership, service design, service transformation, and the ‘commons'. He holds a lean six sigma black belt and is an accredited power+systems trainer. He is a visiting lecturer in applied systems thinking at Cass Business School, City University, and has lectured at Nottingham Business School and Oxford Said/HEC Paris.

RedQuadrant is a network consultancy working to change public services ‘from within' by giving them the skills and capacity to transform.

Sponsor: Benjamin Taylor, Managing Partner, RedQuadrant

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