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Past Event

Moving from traditional KM to Personal Knowledge Management (PKM): How do we get there?

Gurteen Knowledge Cafe (29th November 2006)

  







Event Type

Gurteen Knowledge Cafes

Organizer

Gurteen Knowledge

Dates

29 Nov 2006

Venue

Ernst & Young 

Location

London, United Kingdom

Who can Attend

Public

Admission

Free

David Gurteen

Running

Categories

Personal Knowledge Management; Knowledge Cafe

Other

Events

Image
Dave Pollard

Date: Wednesday 29th November 2006 6:00pm - 8:30pm. Please arrive at 6:00pm or shortly after which will give you time to settle in and meet other people. Refreshments will be avialble. The cafe itself will start at 6:30pm. For those interested we normally go for a drink at a local pub after the event.

Hosts: Meirwen Pride & Dermot Barnes

Host Organization: Ernst & Young

Location Address
1 More London Place
London
SE1 2AF

Room: Ask for the Mulberry Restaurant at reception.

Map & Directions:
Map: More London Place Office 

Theme: Moving from traditional KM to Personal Knowledge Management (PKM): How do we get there?

Many of us in KM have been trumpeting the shift of KM from content to context and from collection to connection. When we have done 'cultural anthropology' on the front lines of organisations, they tell us this is exactly the way to go. When we talk to librarians and information professionals, they are enthusiastic about the opportunity to make their role over from one of data and website management to a reintermediated one of sense-making and improving the effectiveness of their co-workers' use of knowledge and technology.

But try to sell this, and its obvious benefits, to the executives who sponsor and fund KM programs, and you are likely to run into a brick wall. Why is this, and what can we do to make KM 2.0, based on the bottom-up approach of PKM, a success?

Some questions to consider/discuss:
  • The idea of sending IPs out into the field to coach front-line workers on how to use knowledge and technology more effectively, one on one, strikes a lot of people as prohibitively expensive. How can we make one-on-one approaches cost-effective?
  • How can we convince senior executives that the benefits of weblogs, wikis and other tools that allow context-rich sharing of knowledge peer-to-peer outweigh the security and control risks?
  • Is business ready for reintermediation, and if so what kind of training do we need to give IPs to enable them to add value and meaning to information, using visualizations, analytical techniques, systems thinking etc.? Could they become the SMEs of the future?
  • Perhaps the greatest KM challenge of all is not finding the 'know-what' we need, but rather the 'know-who' that can give us the 'know-how'. How do Social Networking tools need to change so that they effectively help us find the like minds, mentors, co-venturers, experts and even true loves we're looking for? Is the challenge of establishing the requisite trust and reputation online insuperable?

Background Reading for the Session
I've written a chapter on PKM that will be published this fall in a compendium on new trends in KM. It's available on my blog here , and explains what PKM is, the business case for it, and how it differs from 'traditional' KM. It might be useful to have the KCafe attendees read through this, and/or I can precis it at the start of the Cafe itself, using this excerpt from it:

Things happen the way they do in organizations for a reason. When people are unable to get the information they need 'within the system', they will find workarounds to get it in other ways. This is nothing new, and it is commendable -- it shows people care about the quality and effectiveness of their work. The #1 means of getting and sharing information is, was, and probably always will be conversations. Pick up the phone, walk down the hall, use IM (if your company allows it), use Skype (if your company allows it), or, as a last resort, send an e-mail to the people who might know what you need to know.

It would make sense that KM would facilitate conversations, but if anything it has tried to obsolesce them -- substituting context-poor databases that purportedly have the information you used to get from talking with people, more efficiently. Not surprisingly, this has rarely worked. What we in KM need to do is go back to the original premise and promise of KM and start again -- but this time from the bottom up:
  • Develop processes and programs, and buy or build tools, that measurably improve the effectiveness of front-line workers in the performance of their unique and increasingly-specialized jobs;
  • Refocus from top-down centralized content acquisition and collection to peer-to-peer content-sharing;
  • Develop processes and programs, and buy or build tools, that measurably improve sense-making: the value and meaning of content in context;
  • Refocus from top-down community-of-practice management to enabling peer-to-peer expertise-finding and connectivity.
This bottom-up approach to KM, directed at the needs of individual employees and their peer-to-peer interactions has come to be called Personal Knowledge Management (PKM).

Facilitator: Dave Pollard:
Dave has been working for over 30 years, both as an advisor and coach to entrepreneurs, and as Canada's first CKO and Ernst & Young's Global Knowledge Innovation Director. More recently he has been providing innovation and strategy consulting through his own company Meeting of Minds. Last month he began a six-month project to assist the Ontario Ministry of Health assess various constituencies' knowledge needs for emergency preparedness in the case of an epidemic, other natural disaster or deliberate act of sabotage.

Dave continues to participate actively in the KM community as a member of many KM consortia, as a frequent conference speaker and university lecturer, as a member of most of the major KM forums, and as writer of over a hundred articles on various aspects of KM, which can be found on his weblog at How to Save the World 

Dave is in the process of writing four books, including a book on creating a sustainable enterprise and a book called The Cost of Not Knowing, on the failures and promise of KM. He is also working with the Canadian Institute of Chartered Accountants to create a Canadian Centre for Entrepreneurship.

Dave lives on a protected wetland in Caledon, just outside Toronto, Canada, where he dabbles in environmental activism, creative writing and genealogy. He was recently admitted as a Fellow of the World Innovation Foundation, the first non-academic Canadian to be invited.




Video: My Favourite Knowledge Metaphor: Clemente Minonne



Gurteen Mini-interview with Clemente Minonne, Wissens-Management, Kriens-Lucerne, Switzerland. What is your favourite Knowledge Metaphor? Taken at the 8th European Conference on Knowledge Management in Barcelona, Spain on 6-7 September 2007.

Media Information: Image


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