Gurteen Knowledge-Log http://www.gurteen.com/gurteen/gurteen.nsf/id/knowledge-log Fri, 15 Apr 2011 01:00:57 +0100 The Gurteen Knowledge Log - a weblog on knowledge, learning, creativity, innovation, personal development and more. dgurteen@yahoo.co.uk (David Gurteen) dgurteen@yahoo.co.uk (David Gurteen) Gurteen Knowledge http://www.gurteen.com/gurteen/gurteen.nsf/(Images)/GURTEEN-LOGO-170X60/$File/gurteen170x60.gif http://www.gurteen.com en-us Custom Lotus Notes Agent Blog Post: KM Middle East http://www.gurteen.com/gurteen/gurteen.nsf/id/kmme?open By David Gurteen<br><br>There has been three major KM conferences in the Middle East in recent months that I have been privileged to attend: <ul> <li> <a href="http://www.kmegypt2010.idsc.gov.eg" target="_blank">KM Egypt</a> September 2010 <li> <a href="http://www.kmiran.com" target="_blank">KM Iran</a> February 2011 <li> <a href="http://www.kmmidleeast.com" target="_blank">KM Middle East</a> March 2011 </ul> <br> There is also <a href="http://www.ickm-2011.org" target="_blank">The 8th International Conference on Knowledge Management (ICKM)</a> coming up in Jordan in September of this year. <br><br> All three events have been excellent; they have been well attended (KM Iran had over 900 participants) and the participation has been exceptional. I have also loved the warmth and hospitality of the Arab people. <br><br> KM Middle East in Abu Dhabi was the most recent and let me share some of the resources with you <ul> <li> <a href="http://www.kmmidleeast.com" target="_blank">KM Middle East website</a> <li> <a href="http://www.kmmiddleeastblog.com" target="_blank">KM Middle East blog</a> <li> <a href="http://www.slideshare.net/KMMiddleEast" target="_blank">KM Middle East presentations</a> <li> <a href="http://www.facebook.com/KMMiddleEast" target="_blank">KM Middle East Facebook page</a> <li> <a href="http://www.facebook.com/KMMiddleEast?sk=photos" target="_blank">KM Middle East photos on Facebook</a> <li> <a href="http://www.kmtalk.net/blog/?p=161" target="_blank">Don’t do KM- then let’s not have a term called- KM! - blog post by Naguib Chowdhury</a> <li> <a href="http://edueval.wordpress.com/2011/03/22/the-importance-of-practical-focus-for-real-change" target="_blank">The Importance of Practical Focus for Real Change - blog post by Sonia Jabari</a> <li> <a href="http://blog.sparknow.net/post/3979395984" target="_blank">... they must put something in the coffee ...- blog post by Paul Corney</a> </ul> <br> What with everything else going on in the Middle East - its hard not to wonder if there is a connection. If there is one, then to my mind, it has got to be about the intrinsic human thirst for knowledge and for freedom. 33B18CD72E31D3218025785D0063C642 Sun, 27 Mar 2011 13:57:52 +0100 David Gurteen Blog Post: Why are so few KM events done over the web? http://www.gurteen.com/gurteen/gurteen.nsf/id/km-events-on-web?open By David Gurteen<br><br>A month or so back Matthew Loxton started a discussion on the <a href="http://www.linkedin.com/groups?gid=1539" target="_blank">Gurteen Knowledge Community Group</a> on Linkedin by asking the question "Why are so few KM events done over the web" <br><br> This generated some fascinating discussion and lots of comments but the post that stood out for me was this reply by John Maloney. John can be a little blunt but that's his style - don't let it get in the way of the message :-) <br> <blockquote id="nomargins"> Hi - As probably the person that has conducted more face-to-face KM events, over the last three decades, than all others combined, arrival at the definitive answer to this question is easy. <br><br> The bottom line is impact and outcome. <br><br> Same-time, different-place (STDP), different-time, different-place (DTDP) and different-time, same-place (DTSP), aka, Webinars, eLearning, Learning Centers, etc., are excellent for deterministic impact and outcomes. These are activities where the outcome is known. Thinks like certification training, operations, policy diffusion, 'best practices,' etc. These complicated activities are well-served by technology. <br><br> Same-time, same-place (STSP) is for non-deterministic impact and outcomes. This is where the outcome is unknown, emergent, complex. These are creative activities like design, relationships, strategy, etc. These complex activities depend on authentic conversation, genuine collaboration, diversity, personal interactions, trust, ongoing relationships, etc. <br><br> There are NO exceptions to these rules. Unfortunately, KM people aren't very good at leading these activities. The main and classic problem they have, is, of course, leading-with-technology. Never worked, never will. People matter. <br><br> KM is about Creating the Future. Thus, by definition, ALL worthwhile KM activities must be STSP. <br><br> To be honest and blunt, it make no difference what you think people enjoy or value. What matters is impact and outcome. No exceptions. People will serve the social networks that best serve their goals and objectives. Guidance and configuration are certainly welcome. <br><br> Fortunately, the KM trend line is favoring STSP. Social media, communities, CoPs, etc., are great KM practices in-so-far as they serve STSP KM. That's good news and all KMers should be encouraged! <br><br> Again, build and strengthen your STDP, DTSP and DTSP programs and activities for training. <br><br> For KM, STSP carries the day. Always has, always will. <br><br> This is among the key themes of the Network Singularity ... <br><br> <a href="http://www.networksingularity.com" target="_blank">http://www.networksingularity.com</a> <br><br> Thanks to all for the thread. <br><br> P.S. To anwser the specific question, in proper social media vernacular -- <br><br> Q: Why are so few KM events done over the web? <br> A: Because they s-u-c-k. <br> <br><br> <div align=right><b>Credit: </b> <a href="http://www.linkedin.com/groups/Why-are-so-few-KM-1539.S.43853890" target="_blank">John Maloney</a></div> </blockquote> <br> I agree with so much of this and the thinking is behind much of the rationale for my <a href="http://www.gurteen.com/gurteen/gurteen.nsf/id/kcafe" target="_blank">Gurteen Knowledge Cafes</a>. To my mind nothing beats face-to-face authentic conversation. <br><br> I must admit I love John's bottom line! I liked Al Simard's response also: <br><br> <blockquote id="nomargins"> I tend to agree with John's view, although I put it a bit differently. In my experience, at the beginning of a group process (even if it is reasonably known), members need to develop a trust in the other participants. Humans have been doing this since we existed as a distinct species. We're hard-wired to do it through face-to face encounters; it is really hard to do electronically. It is also essential to get through what I call the "mating dance" in which everyone puts his wants and grievances on the table. This can either be done at the outset, in a planned way and informative way, or it will happen latter in an unplanned and disruptive way. <br><br> But, when a process is unstructured or unknown, I have found that face-to-face dialogues are virtually essential to first wander and then spiral around a subject towards a common understanding. I have found that sitting around a table in a dialogue group is far more effective than doing this electronically. <br><br> I have met people at conferences that I've corresponded with electronically for years. Somehow that face-to-face meeting added something intangible yet palpable to our relationship. I'm sure psychologists have a word for it. But, like tacit knowledge, although I can't name it, I have felt it. <br><br> <div align=right><b>Credit: </b> <a href="http://www.linkedin.com/groups/Why-are-so-few-KM-1539.S.43853890 " target="_blank">Albert Simard</a></div> </blockquote> <br> Yes, Al, there is often something magic in a face-to-face meeting. <br><br> What do you think? You can join in the discussion on the <a href="http://www.linkedin.com/groups/Why-are-so-few-KM-1539.S.43853890" target="_blank">forum</a> 8BFE45BCA5C021758025783E006A5AFF Sun, 27 Mar 2011 12:52:31 +0100 David Gurteen Blog Post: Don't do KM! http://www.gurteen.com/gurteen/gurteen.nsf/id/dont-do-km-post?open By David Gurteen<br><br>My recent keynote talk at KM Middle East was titled <a href="http://www.kmmidleeast.com/en/index.php?option=com_content&view=article&id=13&Itemid=16" target="_blank">Dont do KM</a>. You can find the slides on <a href="http://www.slideshare.net/KMMiddleEast/david-gurteen-km-middle-east-2011" target="_blank">SlideShare</a>. <br><br> This was clearly a provocative, catchy marketing title but I had a very strong message nevertheless! It was based on a talk I gave at the <a href="http://kmrc.ise.polyu.edu.hk/photos_event.php?id=176" target="_blank">HK KMS Conference in 2010</a> which was titled less provocatively "Making KM Projects Work". Kim Sbarcea <a href="http://thinkingshift.wordpress.com/2010/03/30/making-km-projects-work" target="_blank">blogged about it</a> and her post sums up my views on the matter quite well.. <br><br> Naguib Chowdhury picked up on my recent presentation in Abu Dhabi and blogged <a href="http://www.kmtalk.net/blog/?p=161" target="_blank">Don’t do KM - then let’s not have a term called- KM!</a> Naguib, pretty much supports what I have to say but adds at the end of his post: <br> <blockquote id="nomargins"> So, David is right. Let us not do KM as a project itself, it is embedded in the organization already. But then I cannot call David a KMer or we cannot have any conference/forum called KM! <br><br> <div align=right><b>Credit: </b> <a href="http://www.kmtalk.net/blog/?p=161" target="_blank">Naguib Chowdhury </a></div> </blockquote> <br> I think this is meant to be toungue-in-cheek, but let me answer it any way. This is a step too far. I am not advocating we get rid of KM or even that we adopt a stealth approach. <br><br> So often when people start a so called KM initiative they ask the question "How do we do KM?" and "What are the benefits?". To my mind this is the wrong place to start. We should start with the question "What are the business problems we are facing and how can KM help." This ensures a sharp focus on business outcomes. The benefits? - well they are your desired outcomes. Simple really! Hnece "Don't do KM!" <br><br> I have written more on this subject in <a href="{+URL:http://www.ikmagazine.com" target="_blank">Inside Knowledge Magazine</a> see: <a href="http://www.ikmagazine.com/display.asp?articleid=5EBF46ED-D238-442C-9FEE-5C1B2579CFF0" target="_blank">What keeps your CEO awake at night?</a> 7A5B9A3ED773A9C58025785E003E9D73 Sun, 27 Mar 2011 11:58:17 +0100 David Gurteen Blog Post: Hot knowledge tweets: March 2011 http://www.gurteen.com/gurteen/gurteen.nsf/id/tweets-mar-2011?open By David Gurteen<br><br>Here are some of my more interesting Tweets for Feb-Mar 2011. Take a look, if you are not a Tweeter, you will get a good idea of how I use it by browsing the list of micro-posts. And if you like what you see then <a href="http://twitter.com/DavidGurteen" target="_blank">subscribe to my Tweets</a>. <br> <ul> <li> A better way to solve poverty: train women as engineers so they can transform their villages. http://bit.ly/hvTKP3 #SocialGood<br> <a href="http://twitter.com/DavidGurteen/statuses/51377847633321984">2011-03-25 20:20:08 UTC</a><br><br> </li> <li> Dilbert on learning from mistakes http://bit.ly/gbiDcx #KM<br> <a href="http://twitter.com/DavidGurteen/statuses/51299102700486657">2011-03-25 15:07:13 UTC</a><br><br> </li> <li> How not to change a climate sceptic's mind http://bit.ly/ez3pgW #KM<br> <a href="http://twitter.com/DavidGurteen/statuses/51264789594386432">2011-03-25 12:50:52 UTC</a><br><br> </li> <li> Thought police? DARPA wants to know how stories influence human mind, actions http://bit.ly/fBodCQ #KM<br> <a href="http://twitter.com/DavidGurteen/statuses/51194205346861056">2011-03-25 08:10:24 UTC</a><br><br> </li> <li> 'Don't do KM'- then let's not have a term called- KM! http://bit.ly/fQOgv1 #KM<br> <a href="http://twitter.com/DavidGurteen/statuses/50860899073933312">2011-03-24 10:05:57 UTC</a><br><br> </li> <li> RT @NOYZRADIO: Whatever you would have your children become, strive to exhibit in your own lives and conversation #GoodToTalk<br> <a href="http://twitter.com/DavidGurteen/statuses/50139243909087232">2011-03-22 10:18:21 UTC</a><br><br> </li> <li> RT @C4LPT: The power of conversations, by @charlesjennings http://bit.ly/edmN1h #GoodToTalk<br> <a href="http://twitter.com/DavidGurteen/statuses/50138529623326720">2011-03-22 10:15:31 UTC</a><br><br> </li> <li> KM works when there is a focus and it is practical for the people involved. http://bit.ly/fbxNtI #KM<br> <a href="http://twitter.com/DavidGurteen/statuses/50088562900733952">2011-03-22 06:56:58 UTC</a><br><br> </li> <li> RT @madelynblair Let Kids Rule the School -- the power of choice inspires learning -- of, yes! http://nyti.ms/h28zyM<br> <a href="http://twitter.com/DavidGurteen/statuses/50083652167675904">2011-03-22 06:37:27 UTC</a><br><br> </li> <li> Does giving teachers bonuses improve student performance? ... http://awe.sm/5HBKZ <br> <a href="http://twitter.com/DavidGurteen/statuses/49944728824844288">2011-03-21 21:25:25 UTC</a><br><br> </li> <li> Let’s use video to reinvent education: Salman Khan on TED.com http://bit.ly/gZ0gc4<br> <a href="http://twitter.com/DavidGurteen/statuses/49739259246149632">2011-03-21 07:48:58 UTC</a><br><br> </li> <li> Listening Is Critical in Today's Multicultural Workplace http://bit.ly/fRmqKA #GoodToTalk<br> <a href="http://twitter.com/DavidGurteen/statuses/49736054021947392">2011-03-21 07:36:13 UTC</a><br><br> </li> <li> Kent State University Knowledge Management Education Forum http://bit.ly/f9Aooc #KM<br> <a href="http://twitter.com/DavidGurteen/statuses/46141566443728896">2011-03-11 09:33:01 UTC</a><br><br> </li> <li> Banking on Women and Girls: Key to Global Poverty Alleviation http://bit.ly/f3tqGt #SocialGood<br> <a href="http://twitter.com/DavidGurteen/statuses/45334300656287744">2011-03-09 04:05:14 UTC</a><br><br> </li> <li> It's Good to Talk by ALAIN DE BOTTON http://bit.ly/hlArlw #GoodToTalk<br> <a href="http://twitter.com/DavidGurteen/statuses/44961976216068096">2011-03-08 03:25:45 UTC</a><br><br> </li> <li> Makati City, Philippines to undertake 'knowledge management' training http://bit.ly/g3sE4P #KM<br> <a href="http://twitter.com/DavidGurteen/statuses/44711836989407232">2011-03-07 10:51:47 UTC</a><br><br> </li> <li> The 2011 Office - It's Too Quiet, We Need to Talk More http://bit.ly/hPVagy #GoodToTalk<br> <a href="http://twitter.com/DavidGurteen/statuses/44709935505866752">2011-03-07 10:44:13 UTC</a><br><br> </li> <li> Cognitive Edge Fragments March 2011 Newsletter http://bit.ly/hw8dgt #KM<br> <a href="http://twitter.com/DavidGurteen/statuses/44666121449775104">2011-03-07 07:50:07 UTC</a><br><br> </li> <li> Put your own hands on the b-l-o-o-d-y keyboard and write something! by @euan http://bit.ly/e747v1 /so agree<br> <a href="http://twitter.com/DavidGurteen/statuses/44659376593698816">2011-03-07 07:23:19 UTC</a><br><br> </li> <li> Are you a Cultural Creative? http://bit.ly/hLzUzb<br> <a href="http://twitter.com/DavidGurteen/statuses/44621315642109952">2011-03-07 04:52:05 UTC</a><br><br> </li> <li> Two little girls breaking stones http://bit.ly/gY1kwB #SocialGood<br> <a href="http://twitter.com/DavidGurteen/statuses/44538636645056512">2011-03-06 23:23:33 UTC</a><br><br> </li> </ul> DC8AD46D273EDD0F8025785F002FEA53 Sat, 26 Mar 2011 09:18:04 +0000 David Gurteen Blog Post: March 2011: Major upcoming KM Events http://www.gurteen.com/gurteen/gurteen.nsf/id/kl-events?open By David Gurteen<br><br>This section highlights some of the <a href="http://www.gurteen.com/gurteen/gurteen.nsf/id/annual-conferences" target="_blank">major KM events</a> taking place around the world in the coming months and ones in which I am actively involved. You will find a <a href="http://www.gurteen.com/gurteen/gurteen.nsf/id/events" target="_blank">full list</a> on my website where you can also subscribe to both regional e-mail alerts and <a href="http://www.gurteen.com/gurteen/gurteen.nsf/id/rss-feeds" target="_blank">RSS feeds</a> which will keep you informed of new and upcoming events. <br><br> <!-- List starts below here --> <a href="http://www.gurteen.com/gurteen/gurteen.nsf/id/km-legal-2011" target=_blank>KM Legal 2011</a><br> 11 - 12 May 2011, London, United Kingdom <br><br> <a href="http://www.apqc.org/km2011call" target=_blank>APQC’s 16th Annual Knowledge Management Conference 2011</a><br> 12 - 13 May 2011, Houston, United States <br><br> <a href="http://www.km-uk.co.uk" target=_blank>KM UK 2011</a><br> 21 - 22 Jun 2011, London, United Kingdom <br> I'll be running a Knowledge Cafe at this event. <br><br> <a href="http://www.uj.ac.za/IKMConf2011" target=_blank>10th Annual Information & Knowledge Management Conference</a><br> 22 - 23 Jun 2011, Johannesburg, South Africa <br><br> <a href="http://www.kmaustralia.com" target=_blank>KM Australia - Asia Pacific Congress 2011</a><br> 18 - 21 Jul 2011, Sydney, Australia <br> I will be chairing this event. <br><br> <a href="http://www.i-know.at" target=_blank>i-KNOW 2011</a><br> 07 - 09 Sep 2011, Graz, Austria <br><br> <a href="http://www.ickm-2011.org" target=_blank>The 8th International Conference on Knowledge Management (ICKM2011)</a><br> 12 - 14 Sep 2011, Amman, Jordan <br><br> <a href="http://www.aceconferences.co.za/icke2011.htm" target=_blank>International Conference on Knowledge Economy (ICKE2011)</a><br> 24 - 28 Oct 2011, East London, South Africa <br><br> <a href="http://www.gurteen.com/gurteen/gurteen.nsf/id/icickm2011" target=_blank>8th International Conference on Intellectual Capital, Knowledge Management & Organisational Learning (ICICKM 2011)</a><br> 27 - 28 Oct 2011, Bangkok, Thailand 9A6311282D0D770A802572F2005EC153 Sat, 26 Mar 2011 08:42:13 +0000 David Gurteen Blog Post: Free online access to Knowledge Management Research & Practice (KMRP) Journal to 8th April http://www.gurteen.com/gurteen/gurteen.nsf/id/kmrp-free?open By David Gurteen<br><br>Many of you will have made the most of the <a href="http://www.palgrave-journals.com/freeforall/index.html" target="_blank">free online access to all the Palgrave Macmillan journals</a> throughout March. If you weren't aware of the offer then you have only a few days left but access to the Knowledge Management Research & Practice (KMRP) Journal has been extended to April 8th. Here are some hot links. <br> <ul> <lI> <a href="http://www.palgrave-journals.com/kmrp/index.html" target="_blank">KMRP home page</a> <li> <a href="http://www.palgrave-journals.com/kmrp/journal/v9/n1/index.html" target="_blank">Current journal</a> <li> <a href="http://www.palgrave-journals.com/kmrp/kmrp_process-views-of-km.html" target="_blank">Editors selection</a> <li> <a href="http://www.palgrave-journals.com/kmrp/archive/index.html" target="_blank">KMRP archive</a> </ul> <br> Enjoy :-) 53FAD688C15C7E778025785E004C8A60 Fri, 25 Mar 2011 14:23:29 +0000 David Gurteen Blog Post: Matt Moore meets Nancy White http://www.gurteen.com/gurteen/gurteen.nsf/id/matt-moore-meets-nancy-white?open By David Gurteen<br><br><a href="http://innotecture.com.au/2011/02/22/nancy-white-videos" target="_blank">Matt Moore spoke to Nancy White</a> recently as a prelude to her trip to Australia and recorded three video interviews. <br><br> <ul> <li> <a href="http://www.youtube.com/watch?v=OJmJN01yeJQ" target="_blank">Nancy discusses how networks and communities overlap and differ and what this means for us as members</a>. <li> <a href="http://www.youtube.com/watch?v=OJmJN01yeJQ" target="_blank">Nancy and Matt Moore discuss how to keep community sponsors</a>. <li> <a href="http://www.youtube.com/watch?v=_OHrlXHpdVY" target="_blank">Nancy and Matt Moore discuss how to pay attention to online community dynamics</a>. </ul> <div align=center> <iframe title="YouTube video player" width="640" height="390" src="http://www.youtube.com/embed/OJmJN01yeJQ" frameborder="0" allowfullscreen></iframe> <br><br> <iframe title="YouTube video player" width="640" height="390" src="http://www.youtube.com/embed/OJmJN01yeJQ" frameborder="0" allowfullscreen></iframe> <br><br> <iframe title="YouTube video player" width="640" height="390" src="http://www.youtube.com/embed/_OHrlXHpdVY" frameborder="0" allowfullscreen></iframe> </div> 655B2F893B703A8080257840003FF9EC Fri, 25 Mar 2011 09:25:19 +0000 David Gurteen Blog Post: Gurteen Knowledge Community Group on Linkedin http://www.gurteen.com/gurteen/gurteen.nsf/id/linkedin-gkc8?open By David Gurteen<br><br>The <a href="http://www.linkedin.com/groups?gid=1539" target="_blank">Gurteen Knowledge Community Group on LinkedIn</a> has grown by over 100 members from 2,184 members last month to 2,289 today and is still one most active of all the KM LinkedIn groups. <br><br> Here are three of the discussions taking place: <br> <ul> <li> <a href="http://www.linkedin.com/groups/When-you-got-mandate-do-1539.S.46713519 " target="_blank">When you got the mandate to do knowledge management in your organization&#44; where did you start&#44;what was the first thing you did?</a> <li> <a href="http://www.linkedin.com/groups/knowledge-Management-ROI-1539.S.45200380" target="_blank">Should Knowledge Management be viewed as a Spend to Save or a Return On Investment?</a> <li> <a href="http://www.linkedin.com/groups/We-need-your-help-Knowledge-1539.S.48164138" target="_blank">We need your help ... The Knowledge Management Observatory Global 2011 Survey</a> </ul> <br> You can join LinkedIn here: <a href="https://www.linkedin.com/reg/join" target="_blank">https://www.linkedin.com/reg/join</a> and the Gurteen Knowledge Community Group here : <a href="http://www.linkedin.com/groupRegistration?gid=1539" target="_blank">http://www.linkedin.com/groupRegistration?gid=1539</a> 438BFCFB650A15C78025785E00307EE6 Fri, 25 Mar 2011 08:56:36 +0000 David Gurteen