Gurteen Knowledge-Log http://www.gurteen.com/gurteen/gurteen.nsf/id/knowledge-log Wed, 26 Apr 2017 11:17:47 +0100 The Gurteen Knowledge Log - a weblog on knowledge, learning, creativity, innovation, personal development and more. dgurteen@yahoo.co.uk (David Gurteen) dgurteen@yahoo.co.uk (David Gurteen) Gurteen Knowledge http://www.gurteen.com/gurteen/gurteen.nsf/(Images)/GURTEEN-LOGO-170X60/$File/gurteen170x60.gif http://www.gurteen.com en-us Custom Lotus Notes Agent Blog Post: Decisions Are Emotional, Not Logical http://www.gurteen.com/gurteen/gurteen.nsf/id/decisions-are-emotional-not-logical?open By David Gurteen<br><br>If a big part of Knowledge Management is about improving decision making then we should take more notice of fascinating research such as this: <br> <ul> <li> <a href="http://bigthink.com/experts-corner/decisions-are-emotional-not-logical-the-neuroscience-behind-decision-making" target="_blank">Decisions Are Emotional - Not Logical: The Neuroscience behind Decision Making</a> <li> <a href="https://www.psychologytoday.com/blog/caveman-politics/201203/are-you-easily-disgusted-you-may-be-conservative" target="_blank">Are You Easily Disgusted? You May Be a Conservative</a> <li> <a href="https://www.good.is/articles/making-republicans-care-about-the-planet" target="_blank">Scientists Discover An Environmental Message That Resonates With Conservatives</a> </ul> <br> This isn't about liberal verses conservative thinking. It is about how we <b>all</b> think and make decisions. None of us are logical in our thinking and there are clearly many deep emotional influences. <br><br> There are no simple answers but here are some ideas how to change false beliefs: <a href="http://www.vox.com/2014/12/22/7433899/debunk-how-to" target="_blank">How to debunk false beliefs without having it backfire</a>. <br><br> And take a look here - <a href="https://en.wikipedia.org/wiki/List_of_cognitive_biases" target="_blank">the list of our cognitive biases is an extensive one</a>. In <a href="https://en.wikipedia.org/wiki/List_of_cognitive_biases#/media/File:The_Cognitive_Bias_Codex_-_180%2B_biases&#44; _designed_by_John_Manoogian_III_(jm3).png" target="_blank">this graphic</a>, they are organized into four categories: biases that arise from too much information, not enough meaning, the need to act quickly, and the limits of memory. <br><br> And download the free <a href="https://skepticalscience.com/Debunking-Handbook-now-freely-available-download.html" target="_blank">The Debunking Handbook</a> 248C43F4234EB43A802580CF003BF8DE Wed, 26 Apr 2017 11:17:16 +0100 David Gurteen Blog Post: Empowering conversation in the workplace http://www.gurteen.com/gurteen/gurteen.nsf/id/empowering-conversation-in-the-workplace?open By David Gurteen<br><br>Conversation is not a nice-to-have but a critical competence of a 21st-century organisation. But often we take it for granted and fail to capitalise on the power of conversation to drive performance, transfer learning, build relationships, make better decisions, innovate and more! <br><br> On May 11th, I will be taking part in a <a href="http://www.henley.ac.uk/events/henley-forum-meeting-11-may-2017" target="_blank">1-day workshop on Empowering conversation in the workplace</a>, organized by the <a href="http://www.henley.ac.uk/research/research-centres/the-henley-forum-for-organisational-learning-and-knowledge-strategies" target="_blank">Henley Forum</a> <br><br> Dr Sharon Varney will start the day by warming people up to the theme and I will follow with a Knowledge Caf&eacute; -- using conversation to help you explore how to empower conversation in your own organisation. <br><br> Fiona Hiscocks and Jim Scopes from Sparknow will then consider the issue of "speaking up" – empowering more difficult conversations. <br><br> And finally, Vicky Short and Monica Danese-Perrin from Lloyds Banking Group will share how they put people at the heart of their work in embedding Knowledge Management into a fast paced Financial Services organisation that is in the midst of a large scale digital transformation. <br><br> Although this is a members' event, a few guest places are available. Contact Marina Hart henleyforum@henley.ac.uk at the Henley Business School if you are interested. 29CBC25B3196FE238025810D00568537 Tue, 25 Apr 2017 16:58:58 +0100 David Gurteen Blog Post: Upcoming Knowledge Events http://www.gurteen.com/gurteen/gurteen.nsf/id/kl-events-april2017?open By David Gurteen<br><br>Here are some of the <a href="http://www.gurteen.com/gurteen/gurteen.nsf/id/annual-conferences" target="_blank">major KM events</a> taking place around the world in the coming months and ones in which I am actively involved. You will find a <a href="http://www.gurteen.com/gurteen/gurteen.nsf/id/events" target="_blank">full list</a> on my website where you can also subscribe to both regional e-mail alerts and <a href="http://www.gurteen.com/gurteen/gurteen.nsf/id/rss-feeds" target="_blank">RSS feeds</a> which will keep you informed of new and upcoming events. <br><br> <!-- List starts below here --> <a href="http://www.academic-conferences.org/conferences/icie/icie-call-for-papers/" target=_blank>5th International Conference on Innovation and Entrepreneurship 2017</a><br> 26 - 27 Apr 2017, Kuala Lumpur, Malaysia <br><br> <a href="https://www.apqc.org/apqcs-2017-knowledge-management-conference" target=_blank>APQC's 2017 Knowledge Management Conference</a><br> 27 - 28 Apr 2017, Houston, United States <br><br> <a href="http://www.henley.ac.uk/events/henley-forum-meeting-11-may-2017" target=_blank>Empowering conversation in the workplace</a><br> Thu 11 May 2017, Henley on Thames, United Kingdom <br><br> <a href="https://www.ark-group.com/event/km-legal-uk-2017" target=_blank>KM Legal UK 2017</a><br> 24 - 25 May 2017, London, United Kingdom <br><br> <a href="http://www.academic-conferences.org/conferences/icel" target=_blank>12th International Conference on e-Learning</a><br> 01 - 02 Jun 2017, Orlando, United States <br><br> <a href="https://www.ark-group.com/event/knowledge-management-uk-2017#.WKwPWW-LRhF" target=_blank>KM UK 2017</a><br> 14 - 15 Jun 2017, London, United Kingdom <br><br> <a href="http://www.ispim-innovation-conference.com" target=_blank>ISPIM Innovation Conference</a><br> 18 - 21 Jun 2017, Vienna, Austria <br><br> <a href="http://iiakm.org/conference/KM2017/index.php" target=_blank>KM Conference 2017</a><br> 21 - 24 Jun 2017, Novo Mesto, Slovenia <br><br> <a href="http://www.academic-conferences.org/conferences/ecsm/" target=_blank>4th European Conference on Social Media</a><br> 03 - 04 Jul 2017, Vilnius, Lithuania <br><br> <a href="http://www.take-conference.com/" target=_blank>Theory and Applications in the Knowledge Economy</a><br> 12 Jul 2017 - 14 Jul 2016, Zagreb, Croatia <br><br> <a href="http://www.henley.ac.uk/events/advanced-course-in-knowledge-management" target=_blank>Advanced Course in KM</a><br> 12 - 13 Jul 2017, Henley on Thames, United Kingdom <br><br> <a href="http://www.kmaustralia.com" target=_blank>KM Australia 2017</a><br> 01 - 03 Aug 2017, Sydney, Australia <br><br> <a href="http://www.academic-conferences.org/conferences/eckm/" target=_blank>18th European Conference on Knowledge Management</a><br> 07 - 08 Sep 2017, Barcelona, Spain <br><br> <a href="http://www.academic-conferences.org/conferences/ecie/" target=_blank>12th European Conference On Innovation and Entrepreneurship 2017</a><br> 21 - 22 Sep 2017, Paris, France <br><br> <a href="http://www.kmoconference.com" target=_blank>KMO 2017: the Twelfth International Conference on Knowledge Management in Organizations</a><br> 21 Sep 2017 - 24 Dec 2016, Beijing, China 9A6311282D0D770A802572F2005EC153 Tue, 25 Apr 2017 16:31:51 +0100 David Gurteen Blog Post: The Mehrabian Myth - another persistent myth http://www.gurteen.com/gurteen/gurteen.nsf/id/mehrabian-myth?open By David Gurteen<br><br>Recently, I pointed out that although the <a href="http://www.gurteen.com/gurteen/gurteen.nsf/id/hawthorne-effect-myth">Hawthorne Effect was real</a> - the research that it was based on was flawed - yet we still call it the Hawthorne Effect. So in some ways it is a bit of a myth. <br><br> Here is another persistent myth - the Mehrabian Myth. <br><br> I would be surprised if you have not heard the statement, often in a training course or at a conference that when we communicate: <br> <ul> <li> 55% of the message is conveyed by our body language <li> 38% is conveyed by the tone of our voice <li> and only 7% is conveyed by our actual words </ul> Well, it's just NOT true. It is a misinterpretation of <a href="http://psycnet.apa.org/?&fa=main.doiLanding&doi=10.1037/h0024532" target="_blank">some research</a> conducted by <a href="https://en.wikipedia.org/wiki/Albert_Mehrabian" target="_blank">Albert Mehrabian</a> in 1967. <br><br> The <a href="http://www.speakingaboutpresenting.com/presentation-myths/mehrabian-nonverbal-communication-research/" target="_blank">research is discussed at length here</a> but this <a href="https://www.youtube.com/embed/7dboA8cag1M" target="_blank">little video from Creativity Works</a> explains it concisely <br><br> <div style="text-align:center;"> <iframe width="704" height="396" src="https://www.youtube.com/embed/7dboA8cag1M" frameborder="0" allowfullscreen></iframe> </div> 956900346EFAEA0C8025810D004F641E Tue, 25 Apr 2017 15:59:31 +0100 David Gurteen Blog Post: Gurteen Knowledge Tweets: April 2017 http://www.gurteen.com/gurteen/gurteen.nsf/id/tweets-april-2017?open By David Gurteen<br><br>Here are some of my more popular recent tweets. Take a look, if you are not a Tweeter, you will get a good idea of how I use it by browsing the list of micro-posts. <br><br> <ul> <li> Pop The Bubble: Having Conversations that Make Us Think <a href="http://buff.ly/2ovm3ib" target="_blank">http://buff.ly/2ovm3ib</a> #GoodToTalk <br><br> <li> Tacit Knowledge and cognitive bias <a href="http://buff.ly/2oI0jS6" target="_blank">http://buff.ly/2oI0jS6</a> <br><br> <li> Incentives Don&#039;t Help People Change, but Peer Pressure Does <a href="http://buff.ly/2oRfURe" target="_blank">http://buff.ly/2oRfURe</a> <br><br> <li>Want to encourage cooperation? Try exchanging names <a href="http://buff.ly/2o9x1tK" target="_blank">http://buff.ly/2o9x1tK</a> /fascinating research <br><br> <li> A Face-to-Face Request Is 34 Times More Successful than an Email <a href="http://buff.ly/2ospOsd" target="_blank">http://buff.ly/2ospOsd</a> <br><br> <li> The myth of managed culture change - Chris Corigan <a href="http://buff.ly/2osmUUg" target="_blank">http://buff.ly/2osmUUg</a> <br><br> <li> How Diversity Makes Us Smarter <a href="http://buff.ly/2f9Jslt" target="_blank">http://buff.ly/2f9Jslt</a> <br><br> <li> Knowledge Management That Makes a Difference @NancyMDixon <a href="http://buff.ly/2oI2aWS" target="_blank">http://buff.ly/2oI2aWS</a> #KM <br><br> <li> How Alcohol and Caffeine Helped Create Civilization <a href="http://buff.ly/2mquAFN" target="_blank">http://buff.ly/2mquAFN</a> </ul> <br> If you like the Tweets then <a href="http://twitter.com/DavidGurteen" target="_blank">subscribe to my Tweet stream</a>. 64733CE09689DF828025810D004D2C62 Tue, 25 Apr 2017 15:24:19 +0100 David Gurteen Blog Post: Churchill on Democracy http://www.gurteen.com/gurteen/gurteen.nsf/id/churchill-democracy?open By David Gurteen<br><br>I came across two interesting but connected quotes from Winston Churchill recently (or at least I thought I had). Both very relevant in current times. <br><br> <blockquote id="nomargins"> The best argument against Democracy is a five-minute conversation with the average voter. <br><br> <div align=left><b>Credit: </b> <a href="https://www.brainyquote.com/quotes/quotes/w/winstonchu105424.html" target="_blank">Winston Churchill</a></div> </blockquote> <br> <blockquote id="nomargins"> Many forms of Government have been tried, and will be tried in this world of sin and woe. No one pretends that democracy is perfect or all-wise. Indeed it has been said that democracy is the worst form of Government except for all those other forms that have been tried from time to time ... <br><br> <div align=left><b>Credit: </b> <a href="http://www.winstonchurchill.org/resources/quotations/the-worst-form-of-government" target="_blank">Winston Churchill</a></div> </blockquote> <br> Then in doing a little bit of due diligence - something I do far more often today - given our era of "fake news" and "alternative facts", it seems there is <a href="http://www.winstonchurchill.org/publications/finest-hour/finest-hour-141/history-detectives-red-herrings-famous-words-churchill-never-said" target="_blank">no record</a> that Churchill ever made the first statement :-) <br><br> But two interesting quotes nevertheless regardless of author. BB99DB5B965C24FC802580F200337096 Thu, 30 Mar 2017 14:23:14 +0100 David Gurteen Blog Post: Why we never think alone http://www.gurteen.com/gurteen/gurteen.nsf/id/why-we-never-think-alone?open By David Gurteen<br><br>I went up to the RSA in London recently to hear a talk "Why we never think alone" by Steven Sloman, a cognitive scientist, . <br><br> The talk was to promote his recent book co-authored with Philip Fernbach: <a href="https://www.amazon.co.uk/d/Books/Knowledge-Illusion-Never-Think-Alone" target="_blank">The Knowledge Illusion: Why We Never Think Alone</a>. <br><br> And quite a fascinating, thought provoking talk it was too. Here are few clips from the book. <br><br> <blockquote id="nomargins"> We think we know far more than we actually do. <br><br> Humans have built hugely complex societies and technologies, but most of us don&#039;t even know how a pen or a toilet works. <br><br> How have we achieved so much despite understanding so little? Because whilst individuals know very little, the collective or ‘hive&#039; mind knows a lot. <br><br> The key to our intelligence lies in the people and things around us. We&#039;re constantly drawing on information and expertise stored outside our heads: in our bodies, our environment, our possessions, and the community with which we interact -- and usually we don&#039;t even realize we&#039;re doing it. <br><br> The fundamentally communal nature of intelligence and knowledge explains why we often assume we know more than we really do, why political opinions and false beliefs are so hard to change, and why individually oriented approaches to education and management frequently fail. Our collaborative minds, on the other hand, enable us to do amazing things. <br><br> <div align=left><b>Credit: </b> <a href="https://www.amazon.co.uk/d/Books/Knowledge-Illusion-Never-Think-Alone/1509811060" target="_blank">The Knowledge Illusion: Why We Never Think Alone</a></div> </blockquote> <br> The <a href="https://www.thersa.org/discover/videos" target="_blank">video of Stevens talk</a> should be available on the RSA website soon. <br><br> I have bought his book and although I have not had time to read it yet, I doubt that he mentions the term Knowledge Management once but I think his work has profound implications for KM. <br><br> How do we manage our knowledge when we understand so little but think that we know it all and resist being proved wrong? <br><br> And how so we mitigate the fact that we are unknowingly influenced by what everyone else thinks in our close circles? 1C38BC9B52DAAB99802580F2003564C2 Thu, 30 Mar 2017 12:42:49 +0100 David Gurteen Blog Post: How do we speak truth to power? http://www.gurteen.com/gurteen/gurteen.nsf/id/speak-truth-to-power?open By David Gurteen<br><br>You may have come across the phrase "speak truth to power" a lot in the last year and wondered quite what it meant, and it's origin. The Quakers coined the phrase during in the mid-1950s. It was a call for the United States to stand firm against fascism and other forms of totalitarianism. <br><br> I think it can take two meanings. <br><br> The first meaning is in keeping with the Quaker use and maybe typified by Shari Runner in this Huffington Post article: <br><br> <blockquote id="nomargins"> Speaking truth to power means believing deeply in what you say and fighting every day to have that heard. <br><br> It may not be popular; it means taking a risk, it means standing for something. <br><br> <div align=left><b>Credit: </b> <a href="http://www.huffingtonpost.com/jade-greear/speaking-truth-to-power_2_b_8824094.html" target="_blank">Speaking Truth To Power - Huffington Post</a></div> </blockquote> <br> But depending on the context, it has a second, less grandiose meaning that I can best describe like this: <blockquote id="nomargins"> “Speak truth to power” means speaking what we believe to be true to someone in authority who might take it as a criticism or be offended and who has the power to punish us in some way. </blockquote> <br> In writing my <a href="http://conversational-leadership.net" target="_blank">blook</a>, I am researching the barriers to what makes a good conversation and being afraid to "speak our minds" is clearly one of the obstacles. There are many reasons why we might be reluctant to "speak up." Fear of authority is one of them. <br><br> But I am starting to use the phrase in a slightly different way. Fear comes from the power difference between ourself and the other person. We feel we have less power (perceived or real) than them and so are afraid. But there are many forms of power difference: <ul> <li> seniority <li> gender <li> education <li> class <li> articulateness <li> accent <li> nationality <li> race <li> dress <li> financial </ul> to name but a few. <br><br> What I am trying to better understand is how we learn to "speak truth to power" in all of these contexts or create conversational environments that make it easier. <br><br> I welcome your thoughts :-) BAE5A191FA305A4F802580F20059E7D4 Thu, 30 Mar 2017 12:11:53 +0100 David Gurteen