Gurteen Knowledge Events: Europe/Russia/Middle East & North Africa

6th elearning Application Conference Jan 10-12th, Cairo Egypt

Wed, 24 Sep 2008 17:40:41 +0100

Date: 10 - 12 Jan 2009
Organizer: AMERICAN UNIVERSITY IN CAIRO
Location: Cairo, Egypt

Bristol Gurteen Knowledge Cafe

Thu, 09 Oct 2008 00:41:57 +0100

Date: 27 Nov 2008
Organizer: Ed Mitchell
Location: Bristol, United Kingdom

The next Gurteen Bristol Knowledge Cafe is going to be held in the multi-disciplinary Pervasive Media Studio, Bristol, on Thursday 27 November, from 18:30. The cafe proper will begin at 19:00 prompt. Tim Sheppard, local storytelling group member, will be introducing the subject before we get down to the serious k-cafe business as usual.

Customer service – a defect in a technical society

Thu, 18 Sep 2008 18:58:31 +0100

Date: 15 Oct 2008
Organizer: British Computer Society: Sociotechnical Specialist Group
Location: London, United Kingdom

Room HRM215, 6pm-8pm. Tea/Coffee/Biscuits available - No charge.

Speaker: Professor Roger James
Director of Information Systems
University of Westminster

The genius of Google is you get a first rate technical experience with zero support ie no customer service department. Their whole business model is service free – relying instead on great technology, building and maintaining user competence and an ethos of self help. As a trivial but pertinent example there are approx 3500 books on Microsoft Office and 5 on Google apps – yet google apps offers substantially the useful elements of office. Should we consider this ‘inbalance’ a defect in Microsoft Office and should we anticipate a campaign on service quality akin to the six sigma product quality initiative over the last 20 years. Can one argue that technology is finally becoming sufficiently mature and ubiquitous to imagine this happening?

Please register with Elayne Coakes as spaces are limited. coakese@westeminster.ac.uk

I-LEARN FOURUM 2009

Wed, 17 Sep 2008 09:21:09 +0100

Date: 19 - 20 Jan 2009
Organizer: EIFEL
Location: Paris, France

The organisers of iLearning Forum 2009 have pleasure in inviting policy-makers, human resource managers, learning practitioners, researchers and suppliers of learning technology solutions to participate in the 4th international iLearning Forum. Building on the success of eLearnExpo, this will be the 8th year that eLearning professionals from France, Europe and overseas are brought together in Paris to explore best practice in the use of learning technologies. The theme of this year's event is "Integrated learning: embedding learning technologies for individual and organisational development". This year, iLearning Forum is organised in parallel with RAC 2009, the international conference on Recognition and Accreditation of competencies.

IADIS International Conference e-Society 2009

Wed, 24 Sep 2008 17:39:16 +0100

Date: 25 - 28 Feb 2009
Organizer: IADIS
Location: Barcelona, Spain

IADIS International Conference Information Systems 2009

Wed, 24 Sep 2008 17:38:51 +0100

Date: 25 - 27 Feb 2009
Organizer: IADIS
Location: Barcelona, Spain

IADIS International Conference Mobile Learning 2009

Wed, 24 Sep 2008 17:38:24 +0100

Date: 26 Feb 2009 - 28 Feb 2008
Organizer: IADIS
Location: Barcelona, Spain

Knowledge Management in Law Firms

Fri, 12 Sep 2008 21:08:34 +0100

Date: 14 Oct - 16 Sep 2008
Organizer: The Lawyer Conferences
Location: London, United Kingdom

Knowledge Management in Law Firms, 14th-16th October 2008, Melia White House, London NW1 - www.thelawyerconferences.com

The Lawyer's Knowledge Management in Law Firms conference will identify how you can manage your firm's knowledge efficiently to gain an advantage over your competitors. This event drills down to the practical real-life situation, tackling the KM challenges you face today so you can realise the full potential of your firm.

It will deliver in depth, practical case studies with multiple firm size relevance, strategies for various KM budgets and levels of implementation, and provide a window into the future of legal KM.

Hear fresh perspectives from leaders in the knowledge management field:

The different approaches to implementing KM systems with Mark Gould, Head of KM Addleshaw Goddard
Hear how to integrate KM practices globally with David Halliwell, Chief Knowledge Officer DLA Piper UK
Measure the value of KM by linking knowledge management to performance initiatives with Ceri Hughes, Director of Knowledge Management, IT and Research KPMG and Bhavini Thakrar, Knowledge Manager - Transaction Services Group KPMG Europe
Find out practical, legal KM strategies through case study and interactive panel discussion from Lucy Dillon, Director of Knowledge Management Berwin Leighton Paisner, Kate Stanfield, Head of KM CMS Cameron McKenna & Jane Bradbury, Knowledge Management Director Field Fisher Waterhouse
Hear alternative KM perspectives with US firm, case studies from Ayelette Robinson, Practice Resources Attorney Morrison & Foerster and Brent Miller, Director of Knowledge Management Cleary Gottlieb Steen & Hamilton
Find out the management consultancy perspective with KM strategies from Deborah Brown, Europe, Middle East, India & Africa Area, Advisory Services Knowledge Ernst & Young

Whether you are looking to improve existing KM systems or you are trying to pick the best initiative to suit your firm needs, streamed sessions will ensure that you hear relevant strategies, enabling you to work smarter and increase the quality, efficiency and profitability of your legal service.

This is the only KM event where 26 speakers, 11 case studies, 2 US perspectives, 2 global consultancies, 3 interactive clinics, 3 panel sessions, a streamed roundtable discussion and a masterclass provide the ultimate KM learning experience

How do I attend?
To book a place call +44 (0) 20 7970 4770 or go online at www.thelawyerconferences.com

MetaKnowledge Mash-up 2.0

Thu, 25 Sep 2008 11:21:21 +0100

Date: 09 Oct 2008
Organizer: BCS-KIDMM and ISKO-UK
Location: London, United Kingdom

This event is organised by the KIDMM discussion community (on Knowledge, Information, Data and Metadata Management) in conjunction with the UK chapter of ISKO, the International Society for Knowledge Organization.

Last year's Mash-up (full report available here primarily focused on the management of data and information; this year we are turning our attention to how knowledge is created, shared and organised in communities of practice and communities of special interest. In particular we are interested in how Web 2.0 style online social tools can facilitate the community activities in which knowledge is fostered.

The event divides into sessions addressed by speakers, and round-table structured discussions in small groups. We have invited speakers who will narrate case-studies in knowledge community within the RSA, Airbus Industries, the Chartered Institute of Library and Information Professionals, the I&DeA communities for local government practioners, TeacherNet etc.

The workshop sessions will focus on analysing the "affordances", the strengths and weaknesses, of a variety of tools and practices for knowledge-sharing and knowledge organisation in communities; and brainstorming and sifting a definition of the most desirable innovations for an on-line tool. KIDMM in turn vows to share the results and take them forward into the development of a new online toolkit (Know*Ware) that is being developed to serve this function and serve it well.

The event is to be held in the open-plan meeting rooms of the British Computer Society which is the major sponsor of this event: these are in London near Covent Garden. A buffet lunch will be served; the cost of attendance is only £20.

A background paper (literature and concept review) is already freely available for download.

MetaKnowledge Mashup 2.0

Tue, 16 Sep 2008 16:33:48 +0100

Date: 09 Oct 2008
Organizer: BCS-KIDMM/ISKOUK
Location: London, United Kingdom

The term ‘knowledge’ means different things to different people. For some, it refers exclusively to the patterns of identity, causality and expectation that are particular to an individual’s mind and experience -- inaccessible to any but the possessor unless externalised. For others, knowledge is what we write down, what we collectively know, in forms that can be analysed and organised, exchanged, bartered or sold.

More often than is generally realised, knowledge-making occurs in a social context, within a community of some kind, be it a workgroup, a professional coterie or an academic lecture. In the Web 2.0 age, there are now new ways of building community, new ways of gathering and sharing what we know. While we cling to the email discussion lists and online forums we are familiar with, we are also embracing social networking sites, wikis and interlinked blogs. Libraries have moved online, offer multimedia alongside the book, and face the challenge of the e-book. Oct. 9 at the BCS is a day to hear about and discuss the new tools for knowledge-making and knowledge organisation.

The Effective Knowledge Worker

Tue, 16 Sep 2008 13:51:37 +0100

Date: 30 Sep 2008
Organizer: Unicom Seminars
Location: London, United Kingdom

The Effective Knowledge Worker
Learning, Networking, Sharing and Collaboration
The Keys to success in the Knowledge based Organization

Knowledge workers take responsibility for their work lives . They continually strive to understand the world about them and modify their work practices and behaviors to better meet their personal and organizational objectives. No one tells them what to do. They do not take No for an answer. They are self motivated.

Who is this workshop designed for?

This one-day workshop is designed for knowledge workers and their managers. In the knowledge-based organization - we are all knowledge workers and this workshop will prove useful to you if you are serious about transforming the way that you work; your ability to create and to innovate and improving the way that you manage and interact with other people in your organization.

What makes this workshop different is the recognition of the pivotal role of the individual in a knowledge based organization and thus its focus on helping and supporting you - the individual - to recognize and develop your knowledge-working competences that you need to work more effectively and creatively in your company.

Why should you attend this workshop?

In a fast changing world, to be creative and innovative we need to discover new ways of viewing the world and more appropriate ways of working together and doing business. Through our culture, educational and business lives, however, we have become conditioned to limit our perception and creativity.

This workshop will enable you as a knowledge worker or a manager to become more reflective about the changes going on around you and thus more effective at your job. The workshop provides time out for you to examine your changing job role and equip you with concepts, tools, and techniques for coping with emerging workplace challenges. It will expose you to new thinking and help you to better understand, interpret, adapt and respond to the challenges emerging from the growth and spread of the knowledge based economy.

Workshop Format

This workshop consists of a number of modules or sessions. The objective of each session is to inspire you to take action. Each session has a list of practical suggestions of “things to do “ -- ideas that if you put into action can ‘make a difference’. Each session also comes with a list of resources for further study that can be found on the gurteen.com website.

Community Building

This workshop is designed to be interactive and participatory. It is not a ‘chalk and talk’ event. It allows you to engage with the theme through conversation, discussion and group working. One of the aim's of the workshop is to foster a ‘community spirit’ in order that you make friends with each other and continue to work together and support each other after the workshop is over.

Workshop Agenda

Begin with the end in mind - an introduction to the day
This session starts the day by clearly setting out the agenda and the expected outcomes for the day.

Getting to know one another - introductions
This session introduces you to a tool known as 'speed networking' and uses it to help you get to know each other better.

Make your connections count – an introduction to knowledge networking
Knowledge networking is about how you connect with other people and information sources to share information and knowledge; to learn from each other and to work collaboratively to get things done. It is also about stimulating, motivating and supporting each other to take action. This session explains what knowledge networking is about and its importance.

Take responsibility for your knowledge - personal knowledge management
This session takes a look at the ideas behind "people centered knowledge management” and explains the need for you to take responsibility for making your knowledge productive.

Dare to share - how to knowledge network
In KM circles much is talked about “how to make people share”. This discussion often focuses on the supposed need for management to reward and recognize knowledge sharing. Management needs to make it clear that knowledge sharing is part of everyone’s job and that it is an intrinsic part of what they are appraised on in their yearly assessment. But specifically singling out and rewarding knowledge sharing behaviors is counter productive as people then share their knowledge for the reward and not for the intrinsic benefits of sharing.This session looks at why you should share for those intrinsic benefits only.

The Knowledge Cafe
A knowledge caf� is a simple means for a group of people to have an open, creative conversation on a topic of mutual interest to gain a deeper collective understanding of the subject and the issues involved. In this session, you will get to learn the benefits of a knowledge cafe; how to run one and to experience one in practice.

Learning before, during and after
An after-action review (AAR) is a discussion of an event that enables you to learn for yourself what happened, why it happened, what went well, what needs improvement and the lessons learnt. The spirit of an AAR is one of openness and learning - it is not about problem fixing or allocating blame. After-action reviews were originally developed and are extensively used by the US Army. This session introduces you to the concept of an AAR and how to run them.

Conversation and telling stories
You spend much of your working day engaged in conversation. It is primarily through these conversations that knowledge is exchanged and created. And it is through conversation that you receive the stimulus and motivation to act on your knowledge. Storytelling is about the telling of stories in organizations as a communication tool to help influence people and to share knowledge. Storytelling makes use or a number of techniques to engage, involve and inspire people, using everyday language. Storytelling today is fast becoming one of the key ingredients to managing communications, education, training, and innovation. This session explores the central role of conversation in your everyday organizational life and how to influence people and better share your knowledge through storytelling.

Using weblogs and other social tools
This session looks at knowledge-logs; their applications and business benefits and how you can create and use your own. It also looks at other social tools such as RSS feeds, podcasts, social book marks, social networking platforms and wikis and how they can be used to better collaborate and work together.

What next - taking action
This session summarizes the workshop and invites you to share your most insightful actionable insights from the day with each other. You then have the opportunity to think about and to plan how you will take action and work more effectively once you are back at the office.

The Facilitator: David Gurteen

David Gurteen  has over 30 years’ experience working in high technology industries and has worked as an independent consultant for the last decade. He is an avid networker, speaker, facilitator and coach and regularly presents on various aspects of knowledge management and personal learning. He is well known for his knowledge caf�s that bring people together to have open conversations about subjects that matter. He is the founder of the Gurteen Knowledge Community - a global learning network of over 13,000 people in 145 countries. The community is for people who are committed to making a difference: people who wish to share and learn from each other and who strive to see the world differently, think differently and act differently.

Testimonials

This workshop has been run a number of times and a number of people have testified to its value. Here are three of those testimonials but you will find more here .

I work as an independent managing consultant helping large corporate organizations implement knowledge management programmes. I am currently working on a long term KM programme with the British Nuclear Group.

The Effective Knowledge Worker seminar provided me with an opportunity to meet other knowledge workers facing similar challenges. The day was structured around ideas, tools and techniques for becoming more effective. The day confirmed many things I have come to believe such as the importance of dialogue and open conversation.

David has a relaxed open style and encouraged plenty of discussion. The real value in the day for me came from these discussions. David did an excellent job of bringing many disparate ideas together in one place. I was particularly interested to learn about the role social tools can play in developing personal knowledge networks.

I would recommend this seminar to anyone with a practitioner interest in the social aspects of knowledge and learning.

Gavin Folland
Director
AlignSense Ltd
United Kingdom

"The Effective Knowledge Worker” provided a fantastic foundation in what it means to be a knowledge networker. Practical ideas were offered throughout the day, many of which I have been able to implement in my workplace. The day itself was a wonderful opportunity to network with fellow Knowledge Workers allowing us to put the theory and ideas from the workshop into practice. This was on the whole down to David who is a wonderful speaker and facilitator who encouraged us all to take part and be part of the day’s events.

Angela Betts
Information Research Officer
EON UK PLC
United Kingdom

My name is Chris Pallaris. I am the Chief Editor of the International Relations and Security Network (ISN), an online information service run by the Center for Security Studies at the Swiss Federal Institute of Technology (ETH Zurich).

I have the pleasure of recommending to you the Effective Knowledge Worker seminar which is organized and hosted by David Gurteen.

Prior to meeting David in June 2006, I was a keen reader of his monthly newsletter and a regular visitor to his website, which is frequently cited as one of the best online resources dedicated to knowledge management (KM) and its related disciplines.

Having learnt that David was also an experienced speaker and instructor, I decided to invite him to the ISN to lecture my staff on the tools, technologies and habits of the effective 21st century knowledge worker.

My decision to do so was driven by a number of factors including David' reputation in the KM community, the content of the workshop program outlined on his site, and the realisation that my staff needed further professional training if they were to thrive as 21st century knowledge workers.

Three months on, I can honestly say that David's workshop has had a profound affect on the day-to-day operational development of my organization. The ideas and methods imparted to us were put into practice almost immediately and with great results. Indeed, they are now the catalyst behind a great many positive changes at the ISN.

Particular mention must be made to the concept of the "knowledge cafe". As pioneered by David and taught to my staff, it has led to a dramatic improvement in terms of inter-team dialog, collaboration and knowledge sharing. Many internal work processes are now being overhauled for the better as a result of these knowledge cafes and we have seen an explosion of new ideas and initiatives on the part of staff at all levels of the organization. Simply put, the knowledge cafe format has empowered all our staff to speak up and take the initiative in ensuring the successful development of the ISN.

I would like to end by praising David Gurteen himself, both as an instructor and as an individual. In the months since our first acquaintance, I have gotten to know David quite well. As an instructor and conference facilitator his style is in the tradition of all the best teachers - thorough, stimulating and effective, with a delivery that is suited to any audience, regardless of background or experience. As an individual he is passionate about his work and the ideas that inform the discipline he works in. I found him to be patient, tolerant and open to new ideas and the opinions of others. It is these traits above all that make him perfectly suited to the work of teaching and consulting on the discipline of knowledge management.

As such, I have no hesitation in recommending him to your conference or organization.

Chris Pallaris
Chief Editor
International Relations and Security Network (ISN)
Center for Security Studies, Swiss Federal Institute of Technology
Zurich

Visit & Meet the German KM Champions

Sun, 14 Sep 2008 09:13:29 +0100

Date: 01 - 05 Dec 2008
Organizer: Benchmarkng Partnerships
Location: Germany

Visit & Meet the German KM Champions...

including Siemens, Airbus, Atlas Electronik, Blaupunkt-BOSCH Group, Schaeffler Group in Germany. English language Study Tour.

We would like to let you know of a very unique opportunity to participate in a Study Tour with like minded people and to visit and learn from the winners of the German Knowledge Management of the Year Awards and other best practice Knowledge Management / Innovative organisations.

To see the Program, Benefits & to Register and obtain further details go to our secure web site: Meet KM Champions in Germany or contact bruce@benchmarkingpartnerships.com.au

20% early bird discount applies for payment received by 30 September.