- Gurteen Knowledge 1999 - 2005
Knowledge Associates 1997 - 1999
Principal consultant. Consult, architect, design and implement Lotus Notes/Domino knowledge management and groupware solutions for clients.
The Performance Management Group 1995 - 1997
Founding director and principal consultant. Architected, designed and implemented Lotus Notes/Domino based Performance Management solutions for clients.
Lloyd McKenzie & Partners 1993 - 1997
Director and Principal consultant. Designed and developed Lotus Notes groupware applications for clients.
Gurteen Associates 1993
Founded Gurteen Associates in January 1993.
LOTUS DEVELOPMENT CORPORATION
Service & Support Manager, Business Comms Group (UK) 1991 - 1992
Responsible for implementation of quality service & support plan for Lotus Notes and cc:Mail. Responsible for pre-sales system engineers and technical programmes.
Developed & introduced new procedures for handling customer queries.
Provided Customer Services with direct access to technical information - reducing load on system engineers.
Defined beta test process for Lotus Notes v3 to avoid support problems.
Introduced Notes based process for assigning system engineers to pre-sales support tasks
Set up Lotus Business Partner Programme for Lotus Notes & cc:Mail.
Company spokesperson on technology issues e.g. VIM & the Lotus/IBM Alliance.
"International Czar" (US) 1988 - 1991
Assigned to Lotus's US HQ to improve international design of products. Reduced delay in shipment between English & European product language versions of key products from twelve months to same day - bringing forward revenue stream worth several million dollars a quarter. Time savings enabled additional language translations. Revenue from Int'l markets increased from 9% in 1984 to 55% in 1991.
Developed & documented requirements for creating global products & integrated conformance into development process.
Liaised with marketing & development groups in US, Dublin, UK, Tokyo & Singapore to ensure requirements met & resources allocated as needed.
Built & managed a team of five people. Team acknowledged in 1989 Annual Report.
Conceptualised & managed development of shareable code & software tools for developing global products.
Provided consultancy & training to developers, QA engineers, and writers
Introduced Total Quality Management (TQM) into development organisation.
European Product Manager, International HQ (UK) 1986 - 1988
Ensured key products could be cost effectively adapted for European market by working closely with US development groups. Introduced Lotus Notes & Lotus Agenda to UK.
European Development Manager, International HQ (UK) 1983 - 1986
Managed the localization of 1-2-3 & other products into European languages.
PRIME COMPUTER RESEARCH AND DEVELOPMENT (UK) 1978 - 1983
Managed the development of file transfer & e-mail products.
HAWKER SIDDELEY DYNAMICS, SPACE DIVISION (UK) 1971 - 1978
Designed, programmed & managed the development of CAD/CAM products.
HAWKER SIDDELEY DYNAMICS (UK) 1967 - 1971
Undergraduate Apprentice. B.Sc. Applied Physics.
