Past Event

The business application of social media and knowledge management.

Given by Andrew Woolfson Director of Knowledge Management & Capability, Reynolds Porter Chamberlain


Event Type

Free lecture and Q&A, free coffee and biscuits


BCS/Westminster Business School 

Event Link



09 Mar 2011


Westminster Business School


London, United Kingdom


Knowledge Management; Social Business



Outline -
Background to the dynamics if business / social media and knowledge
The nature of social media and its relationship to individual / collective benefits & tensions
The use of new social media tools inside a business and the effects on core IT and users
Lessons learnt from recent experiences in tying social media & KM
Expected roadmap & drivers for business process and technology applications
Possible future outcomes when social media and KM catalyse the way we work and the ambitions we have

Bio -
Andrew Woolfson has over 25 years experience working in information, IT and knowledge management. Andrew is currently the Director of Knowledge Management & Capability at Reynolds Porter Chamberlain LLP - a city based law firm. Previously Andrew spent 2 years as the Global Director for IT & knowledge at BDO International and 11 years as BDO UK's Knowledge Director. Prior to BDO Andrew has worked in a variety of information and knowledge roles for KPMG, Reuters, Shell and Oxford Analytica. Andrew’s career to date has tracked the rise of KM as a key aspect to the way organisations mobilise their experience, capabilities and knowledge. He is currently involved in a KTP with the University of Westminster in the area of social media based KM solutions.

His passion is knowledge management, but he now links this into the deployment of an innovative social media framework. Which he perceives to be the bridge to link people and their tasks, liberating their knowledge and innovation to make tasks easier to complete and enhancing effectiveness and productivity. He recognises that technology is the enabler that needs to become an everyday tool, and that addressing the social and behavioural aspects are as essential as the deployment of the tools themselves in shifting use from early adopters, to the whole firm.

Video: Explaining Knowledge Management #2

Dr David Vaine, Senior Partner with Apparently KM, PLC, proposes some practical techniques to address the problem of knowledge sharing in organisations :-) (7 mins)

David Gurteen's comments: A very funny video from Patrick Lambe getting the KM message across! You will find more videos from Patrick on YouTube

Media Information: Image

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