Increased emphasis on cost containment and a drive for greater flexibility has resulted in many people relocating or retiring.
There is a growing awareness that these outgoing officials take more than just their physical presence - They take years of insight and experience and the stories that have helped shape the organisation's DNA; and they take their networks, which are often the most valuable resources.
This one-day masterclass will equip you with a basic understanding of how to:
• Create a knowledge retention process based on good practice
• Develop the listening skills to use the process effectively
• Create a knowledge sharing process that ensures captured knowledge is used for business benefit
Presentation: Measuring KM, measures, targets and rewards
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